IT Support Technician

Job Title:

IT Support Technician

Location:

Houston, Texas - Hybrid

FLSA Classification

Non-Exempt

Job Description:

Orbital Engineering is seeking an IT Support Technician to support our Houston, Texas Region. This is a hybrid position that will require working in the Houston, TX Office at least 1-2 days a week. The nature of the position involves providing hands-on technical support to the Houston office. This role will function as a part of the larger IT Support team to provide IT support to all Orbital users, helping the company continue to grow and innovate at a high pace.  The ideal candidate will help build, maintain, and troubleshoot the company's rapidly expanding infrastructure.  This role will gain exposure across cutting edge technologies, including cloud and security platforms. 

Responsibilities:

• Provide on-site technical support to the Houston office for desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, third party software applications, internally developed custom applications, etc.

• Work as a part of the corporate IT Support team to provide remote support to internal users in all Orbital offices ranging from field workers to managers and executives.  

• Troubleshoot and resolve basic to advanced issues involving workstations, setup and distribution of newly acquired hardware for current and new employees, including remote setup of devices, user management of user domain and Office 365 accounts, management of issued software licensing for programs such as Adobe, AutoDesk, etc.

• Activities will include onboarding user processes, configuring laptops, maintaining assets and inventory, and helpdesk ticket administration.

• Participation in Support Team calls.

• Responding to or routing helpdesk requests in a timely manner.

• Maintain a security first approach and help manage IT security policies and procedures.

• Record, track and document issues / solutions into knowledge bases.

• Access software updates, drivers, knowledge bases, and FAQs resources for problem resolution.

• Continuously evaluate current tools, processes, and settings to recommend any improvements to plans or processes

• Review, update, and maintain procedures, and user walkthroughs

Other Duties

• Please note that this job posting does not list all duties and responsibilities that are required of this job.  Duties and responsibilities may change at any time with or without notice.

Work Environment

• While performing the duties of this role, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  

• The employee must occasionally lift and/or move up to 50 pounds. 

• Specific vision abilities required by this job include color vision, depth perception, and ability to adjust focus.  

Minimum Qualifications

• Knowledge of desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, security concepts, and any other computer-related technologies

• Ability to work collaboratively in teams and across organizations.

• Candidate must demonstrate strong communication and problem solving skills.

• Ability to multi-task and handle multiple requests and projects simultaneously.

Preferred Qualifications

• Experience in Microsoft o365 management.  Microsoft Certifications a plus.

• Successful candidate will have a wide range of knowledge of a variety of IT programs and hardware and demonstrate patience with users as they work through issues.

Salary Range:

$40,000 - $60,000 (based on experience, qualifications, and location)

Benefits:

A commitment to excellence and hard work will be rewarded with a competitive salary, career advancement opportunities, and a comprehensive benefits package designed to support your health, financial security, and work-life balance. Our benefits include medical, dental, vision, and prescription drug coverage; a 401(k)-retirement savings plan; and supplemental insurance options. We also provide company-paid life and AD&D insurance, company-paid short-term disability coverage, and a generous paid time off program to ensure you have the support and flexibility you need both professionally and personally.

About Orbital:
Powered by People, Driven by Solutions

Since 1969, Orbital has been specializing in project development, project execution and asset management for the heavy industrial sectors and utilities. Our regional offices, hands-on mentality, and world-wide integrated teams provide an ability to leverage subject matter experts and industry best-practices wherever a project may lie geographically. Our focus steadfastly remains on finding and delivering the best solution, regardless of where that team sits across our organization. At Orbital, our power is our people.

Equal Opportunity Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Hybrid