IT Support Technician

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO: As an IT Support Technician,you will be the primary point of contact for employee technical needs, ensuring staff can work seamlessly. From provisioning laptops for new hires to troubleshooting day-to-day software and hardware issues, you will keep our office technology running efficiently.

KEY RESPONSIBILITIES:

 Onboarding New Hires

• Device Provisioning: Image and configure laptops (Windows and/or macOS) using deployment tools so they are ready for day one.
• System Access: Set up and manage user accounts, permissions, and email setups across core platforms (e.g., Okta, Google Workspace, Slack, etc.). 
• New Hire Orientation: Walk new hires through hardware setup, system logins, and provide a basic walkthrough of internal IT tools and security protocols.  

Walk-Up & Help Desk Support

• In-Person Triage: Deliver hands-on, walk-up support for in-office employees, efficiently diagnosing and resolving hardware, software, and peripheral issues.
• Remote Support: Assist remote or hybrid staff via chat, ticketing systems, phone, and video calls.

Hardware & Asset Management 

• Workstation Setup: Deploy monitors, docking stations, and peripherals. Connect power, networking, and cable manage.
• Laptop Imaging: Perform OS imaging, software patching, and system updates for new deployments and hardware refreshes.
• Asset Tracking: Maintain an accurate inventory of all IT hardware, including laptops, monitors, docking stations, and mobile devices. 

ESSENTIAL CRITERIA:

• Minimum of 2–4 years in a Help Desk, Desktop Support, or IT Support role. 
• Technical Skills: Strong understanding of macOS, and familiarity with Windows. Experience with Microsoft 365, Google Workspace, and Identity/Access Management (IAM) tools. 
• Customer Service: Exceptional interpersonal skills with the ability to explain complex technical concepts to non-technical users.
• The ability to lift equipment up to 40 lbs as well as stand for long periods of time.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

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