IT Support Technician
Touro University New York
- Location
- Onsite (New York, NY)
- Compensation
- $34k - $42k/yr
- Employment
- Full-time
- Level
- Entry Level
Posted 1 week ago
About the Role
Touro University New York seeks an IT Support Technician to provide on-premises and remote technical support for instructional technologies, computer labs, and AV systems across campus facilities. The role involves troubleshooting hardware and software, maintaining inventory, and assisting faculty and students with classroom technology.
Skills
Technical support
Hardware troubleshooting
Software support
Networking
AV systems
Classroom technology
ServiceNow
Inventory management
User training
Microsoft Office Suite
ExamSoft
LockDown Browser
Audio-visual technology
Full job details
Overview
IITS support technicians provide both on-premises and remote support for instructional technologies, as well as computer labs, libraries, classrooms, and offices.
Responsibilities
- Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems
- Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas
- Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning
- Assist students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology
- Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work
- Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies
- Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams
- Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms
- Supports high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams
- Maintains a professional technology environment and follows university computing policies, procedures, and support standards
- Prepares and submits monthly status reports as required
- Performs IITS projects and other duties as assigned by the supervisor
Qualifications
Education/Experience
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent related education and experience
Knowledge/Skills/Abilities
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.
Certifications/Licensures
- Certification in audio-visual technology or related field.
Travel
- Travel to Other Touro NY campuses as needed.
Working Conditions
- Extensive use of computers
- Extensive time sitting and standing
- Able to lift to 10 lbs.