IT Support Technician

Position Purpose

The IT Support Technician is the front-line technical support representative to our employees. The Technician works to ensure that First Fed’s internal technology assets (desktop, laptop, printer, copier, and thin/zero clients) are running optimally, are secure, and are maintained to our desired level of quality. You will be expected to provide Support Desk Level  support to employees, assist in other IT areas, and participate in rotating weekend and periodic after-hours support. Above all, the Technician is focused on providing exemplary service to our internal customers.

Essential Functions

• Provide technical support on all IT-related hardware, such as desktops, laptops, VDI clients, printers, phones, mobile devices, projectors, audio/video, UPS/PDUs, etc.
• Assist with Support  Desk duties, including phone coverage, support for systems/apps, employee onboarding/offboarding processes, etc.
• Ensure accurate and timely documentation of issues and solutions.
• Provide “remote hands” at all First Fed sites for department -provide onsite support for remote IT team.
• Organize and maintain department hardware storage areas and inventories.
• Pull, terminate, patch, and test Ethernet cabling. 
• Provide outstanding customer service to our staff and ensure that bank information is maintained in a safe and secure manner in accordance with company policies, missions, and goals.
• Ensure compliance with Bank Secrecy Act (BSA) regulations and other federal and state regulations and complete annual BSA training on time in accordance with BSA regs and internal policies and procedures.
• Attend classroom, online training, seminars, and conferences as needed.
• Maintain regular and predictable attendance and perform related duties and responsibilities as required.
• Develop and maintain a working knowledge of First Fed policies, procedures, and systems.
• Other duties as assigned

Qualifications & Requirements

• Typically requires higher education in Information Technology and/or 2 years of verifiable experience in desktop and general IT support.
• Ability to grasp complex technical concepts, diagnose, problem solve, and communicate concepts appropriately for the audience.
• Ability to communicate well with customers, peers, and management and follow detailed instructions.
• Familiarity with VMware Horizon virtual desktop environment desired.
• Familiar with supporting Microsoft Windows desktop operating system in a Microsoft domain environment.
• Familiarity with T568A/B CAT wiring and termination desired.
• Familiar with using and supporting business apps such as Microsoft Office and Jira Service Management.
• Familiar with Windows Active Directory and with networked printers in a Windows environment.
• Ability to assist and monitor technology vendors
• Valid Washington State Driver’s License and reliable transportation.  Local travel to sites approximately 20% of working days with visits to each branch and business center at least once / month.
• Occasional overnight travel out of area may be required.  Mileage reimbursement may be provided.
• High School Diploma required.

Physical Requirements

The work requires the ability to operate office machines and equipment, such as personal computers, printers, copying machines and telephones. The work requires the ability to communicate clearly with customers, coworkers, and others in person and on telephones. Work activities involve combinations of sitting/standing for extended periods.

Pay Range

• The pay range for this position is $24.94 - $42.40
• The typical hiring range for this position is $24.94 - $28.62
• The incentive plan for this position is the Partnership Plan Incentive plan. It is paid out quarterly with a 5% target payout.
• Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more!  Additional information on our benefits package can be viewed at https://www.ourfirstfed.com/careers 

As a community Bank, we know the power in bringing people together from all walks of life. Our communities are beautiful and strong because of their diversity, and it’s important to us that all of our locations reflect the unique diversity of the places we live and work. We are passionate about hiring the very best talent and welcome applicants from all backgrounds.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

First Fed invites all qualified interested applicants to apply for our career opportunities.  If you are a person with a disability and need a reasonable accommodation to use our online job search or application tools, please email Human Resources  via [email protected] or call 360-460-2605.  Note: This contact information is reserved solely for job seekers requesting accessibility assistance or accommodation in the application process.  Messages left for other purposes may not receive a response.

We are required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.