IT Support Technician 1

IT Support Technician I — Entry Level 

IT Career Launchpad · 

Location: Kennewick, WA (office-based, occasional client site visits) 

Employment Type: Full-Time 

Compensation: $17.13–$21.63/hour ($35,630–$45,000+/year) 

Schedule: Monday–Friday, 8am–5pm 

About Us 

Robinson Tech is a values-driven IT managed service provider serving Tri-Cities businesses since 2006. We are built on four core values — Health, Relationships, Curiosity, and Gratitude — and our mission is helping organizations achieve their goals through technology and leadership. We are a tight-knit team that takes care of our clients and each other. 

About the Role 

This can start of your technology career. You do not need an IT background — you need curiosity, a great attitude, and the drive to learn. We will teach you the tools, the systems, and the craft. You will start by helping clients solve everyday tech problems and grow along a documented path: Tier 1 to Tier 2 and up. We invest in people who invest in themselves. 

What You Will Learn to Do 

• Help clients with everyday IT issues — password resets, software, basic troubleshooting 

• Set up and support computers, printers, and devices 

• Document your work clearly so the whole team stays in sync 

• Learn our monitoring, backup, and ticketing systems 

• Communicate with clients in a friendly, professional way 

• Know when and how to escalate bigger issues 

What We Are Looking For (attitude over experience) 

• A genuine desire to learn and grow in technology 

• Comfortable around computers and curious about how things work 

• Friendly, patient, and great with people 

• Reliable, organized, and follows through 

• Coachable — takes feedback and runs with it 

• No IT experience or certifications required. CompTIA A+ or IT Fundamentals is a plus, and we will help you earn certs on the job. 

Why You Will Love It Here 

• Real training and a clear path to advance — we promote from within 

• We help pay for and support your certifications 

• A supportive, values-driven team that has your back 

Benefits 

• Medical, dental, and vision coverage 

• Simple IRA retirement option 

• Cell phone allowance 

• Paid time off — vacation, sick leave, and holidays 

How to Apply 

Submit your resume and a short note about why you want to start a career in IT. Please also answer these three questions: 

1. Why do you want to work at Robinson Tech? 

1. Do you have (or are you pursuing) any CompTIA certifications? 

1. What are you doing to learn outside of work and/or school?