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INFO ORIGIN INC

IT Support Specialist (Onsite) || Nashville, TN || Contract

INFO ORIGIN INC

Location
Onsite (Nashville, Tennessee)
Compensation
$30 - $35/hr
Employment
Contract
Level
Mid Level
Posted 3 days ago

About the Role

Info Origin is an AI-first technology company designing intelligent systems to help enterprises operate with clarity and scale. This role provides Tier 1 and Tier 2 technical support within a high-volume call center environment, ensuring seamless hardware, software, and network operations for end-users.

Skills

IT Help Desk Desktop Support Active Directory Printer Administration iOS Device Support Cisco WebEx Microsoft Teams Cisco Presence Network Troubleshooting Application Troubleshooting Remote Support ServiceNow Ticket Management Customer Service Call Center Support Hardware Deployment

Full job details

Position: IT Support Specialist

Position Type: Contract

Work Mode: Onsite.

Interview: Video or Inperson

Location: Nashville, TN


Job description:

Seeking an IT Help Desk/Desktop Support Technician with experience providing technical support for hardware, software, printers, Active Directory, iOS devices, video conferencing, networking, and remote support. The role focuses on troubleshooting end-user issues, managing service tickets, supporting enterprise applications, and delivering excellent customer service in a high-volume call center environment.

Key Responsibilities

  • Provide Tier 1/Tier 2 IT Help Desk support and handle up to 30 support calls per day.
  • Troubleshoot and administer printers, print servers, and print queues.
  • Manage Active Directory users, password resets, account unlocks, and OU navigation.
  • Configure, deploy, troubleshoot, backup, and restore iPhones and iPads.
  • Support Cisco WebEx, Microsoft Teams, and Cisco video conferencing solutions.
  • Troubleshoot network connectivity issues (VPN, Wi-Fi, LTE, internal/external networks).
  • Resolve application issues related to permissions, compatibility, browsers, and installed software.
  • Provide remote support using MSRA, RDP, Microsoft Teams, and WebEx.
  • Deploy hardware and manage incidents using ServiceNow.
  • Maintain ticket queues, assignments, and documentation while delivering excellent customer service.

Required Skills

  • IT Help Desk / Desktop Support
  • Active Directory (User Management, Password Reset, Account Unlock)
  • Printer Administration & Troubleshooting
  • iOS Device Support (iPhone/iPad)
  • Cisco WebEx
  • Microsoft Teams
  • Cisco Presence
  • Network Troubleshooting (VPN, Wi-Fi, LTE)
  • Application Troubleshooting
  • Remote Support (MSRA, RDP, Teams, WebEx)
  • ServiceNow
  • Ticket Management
  • Customer Service
  • Call Center Support

Preferred Skills

  • IT Call Center experience
  • Hardware Deployment
  • Strong communication and problem-solving skills
  • Ability to lift up to 50 lbs.