Desktop Support Technician || Onsite || Nashville, TN ||Contract
INFO ORIGIN INC
- Location
- Onsite (Nashville, Tennessee)
- Compensation
- $33 - $35/hr
- Employment
- Contract
- Level
- Entry Level
Posted 3 days ago
About the Role
Info Origin is an AI-first technology company designing and deploying intelligent systems to help enterprises operate with clarity and scale. This role supports that mission by providing technical support and managing IT infrastructure for their operations.
Skills
Technical Support
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
ServiceNow
Desktop Support
Laptop Support
Printer Support
Mobile Device Management
Active Directory
User Administration
Remote Assistance
Documentation
Full job details
Job Title: IT Help Desk / Desktop Support Technician
Location: Nashville, TN (Onsite)
Employment Type: Contract
Interview Process: Video Or In Person
Key Responsibilities
- Provide technical support via phone, email, and remote assistance.
- Handle up to 30 support calls per day while maintaining excellent customer service.
- Troubleshoot hardware, software, network, and application issues.
- Manage and resolve incidents using ServiceNow.
- Install, configure, and support desktops, laptops, printers, and mobile devices.
- Perform Active Directory user administration, including password resets and account unlocks.
- Support remote users using remote assistance tools.
- Deploy and configure new hardware and mobile devices.
- Maintain accurate documentation of support activities and resolutions.