IT Support Specialist I
Networking Technologies
- Location
- Onsite (Midlothian, VA)
- Compensation
- $18 - $22/hr
- Employment
- Full-time
- Level
- Entry Level
About the role
Networking Technologies is seeking an entry-level IT Support Specialist to handle inbound support requests, perform basic troubleshooting, and manage ticket documentation. This role focuses on foundational technical support, user administration, and adhering to standard operating procedures within a growing technology company.
Skills
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Holidays
- 401(k)
Perks
- Technical training
- Certification opportunities
Full job details
Role summary
Entry-level technical support role focused on intake, first-response support, ticket handling, monitoring response, and foundational troubleshooting.
Primary characteristics
- Early-career or developing technical resource
- Works best with established process and supervision
- Builds discipline in communication, documentation, and triage
- Learns the client environments, tools, and support workflows
Core responsibilities
- Answer inbound support requests and create or update tickets
- Perform basic user support and troubleshooting
- Escalate issues with appropriate notes and context
- Respond to standard monitoring alerts and routing actions
- Follow SOPs for ticket handling, communication, and documentation
- Support routine user administration and onboarding/offboarding tasks
Expected focus
- Customer interaction
- Process adherence
- Ticket hygiene
- Foundational troubleshooting
Pay: $18.00–$22.00/hour
Why Join NTS?
- Competitive pay
- Medical, Dental, and Vision Insurance
- Paid Time Off and Holidays
- 401(k)
- Ongoing technical training and certification opportunities
- Career advancement within a growing technology company
- Opportunity to work on diverse and challenging infrastructure projects
At Networking Technologies + Support, you'll help build the technology infrastructure that keeps businesses connected. If you enjoy hands-on installation work, networking, and delivering quality solutions to clients, we'd love to hear from you.
Networking Technologies + Support (NTS) is an Equal Opportunity Employer.