IT Support Specialist - Contract - Troy, MI - Onsite
INFO ORIGIN INC
- Location
- Onsite (Pontiac, Michigan)
- Compensation
- $40 - $50/hr
- Employment
- Contract
- Level
- Mid Level
Posted 1 day ago
About the Role
Info Origin is an AI-first technology company that designs and deploys intelligent systems to help enterprises operate with clarity, speed, and scale. This role provides onsite end-user technical support for court staff, judges, and the public, supporting PC hardware, software, and courtroom audio/visual systems.
Skills
Desktop Support
Help Desk Support
Windows Troubleshooting
Audio/Visual Support
Video Conferencing
Microsoft Office Suite
SharePoint
Adobe Acrobat
Microsoft Visio
Customer Service
Network Connectivity Troubleshooting
Document Management Solutions
Full job details
Role: IT Support Specialist
Location: Troy, MI
Work Mode: Onsite
Employment Type: Long Term Contract
Interview Mode: First phone then in-person
- We are seeking an IT Support Specialist to provide onsite end-user technical support for court staff, judges, judicial staff, and the public. This role will support PC hardware, software applications, courtroom audio/visual systems, video conferencing technologies, and other court-specific technology solutions.
Key Responsibilities:
- Provide onsite technical support and troubleshooting for end users, including judges and judicial staff.
- Diagnose and resolve issues related to PCs, software, peripherals, network connectivity, and user applications.
- Support courtroom audio/visual, recording, broadcasting, and hybrid meeting technologies.
- Troubleshoot technical issues during court proceedings, including courtroom AV and computer-related problems.
- Assist users with “How do I?” questions and provide guidance on the everyday use of technology.
- Learn and support court-specific applications and systems, including document management solutions.
- Work with and escalate complex technical issues to the County IT team and other support groups as needed.
- Provide professional and responsive customer service to court staff and the public.
- Document issues, resolutions, and support activities as required.
Required/Preferred Skills:
- Experience providing desktop support, help desk support, or end-user technical support.
- Strong troubleshooting skills for Windows PCs, hardware, software, and peripherals.
- Experience supporting audio/visual equipment, video conferencing, or courtroom technology is highly desirable.
- Familiarity with Zoom or similar video conferencing platforms.
- Experience with Microsoft Office Suite, SharePoint, Adobe Acrobat, and Microsoft Visio.
- Ability to quickly learn and support specialized applications and technology systems.
- Strong communication, customer service, and problem-solving skills.
- Ability to work effectively in a professional, high-visibility environment and provide onsite support during live proceedings.