IT Support Specialist

Job Summary:

The IT Support Specialist provides hardware and software support and maintenance to CRJ users.

Essential Duties/Responsibilities:

• Provides users with software and hardware support with Windows OS computers and MS Office Professional software.
• Provides remote desktop/laptop support using Logmein to remote users.
• Provides basic LAN wiring when needed or assess the need for hiring wiring contractors.
• Support for LAN hubs, routers, and broadband modems. Provides basic software staff training as needed
• Provides basic Linux implementation and support Troubleshoot telephone problem issues and resolve if possible, otherwise escalate internally or externally.
• Setup mobile devices support to interact with Microsoft Exchange email, calendars and contacts.
• Troubleshoot issues copiers, printers, scanners, and resolve or escalate internally or externally.
• Troubleshoot surveillance systems issues and resolve or escalate internally or externally.
• Performs maintenance on equipment according to maintenance schedule Troubleshoot basic problems with PHP and MySQL and perform light programming

Required Skills/Abilities:

• Ability to work with people. 
• Articulate and ability to convey technological terminology in lay terms to a non-technological community.
• Understanding of the budgetary constraints of non-profit organizations and ability to maximize resources.
• Willingness to visit multiple locations for computer maintenance or troubleshooting.

Preferred Skills/Abilities:

• Trade certifications are helpful

Required Education and Experience:

• Associate Degree in Computer Science or 2 years of in-the-field experience.
• Knowledge of Windows, MS Office, Basic HTML and JavaScript, PHP and MySQL, Unix, Linux, Mobile Devices OS.

Preferred Education and Experience:

• Helpful if he/she owns her own vehicle.

Travel requirements:

• Minimal Travel - once a year

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice based on business needs.