IT Support Specialist

About the Role

Avathon is looking for an IT Support Specialist to help manage Avathon’s corporate IT resources and end-users. The ideal candidate has experience working within a ticket management system and handling employee onboarding/offboarding activities. The position offers opportunities to continue growing by learning new technologies and learning from experienced Engineers as we build new solutions.

Responsibilities 

• Provide tier 1 end-user support, resolve helpdesk tickets, manage employee on/offboarding.
• Install & troubleshoot laptops, printers, & conference room equipment.
• Update documentation procedures for common processes (on/offboarding, conference room preparation, hardware purchases and inventory management)
• Shadow senior team members to continue learning technologies and common tasks.
• Manage conference rooms: clean-up & organizing, all-hands meeting preparation, update cameras & iPads, A/V troubleshooting
• Manage onboarding process: Create acct, build machine, building access, desk setup, provision SaaS apps
• Manage offboarding process: Disable accounts, Google takeout, Backup user home directories, rebuild machines, disable building access, forward email to manager.
• Management of workstations including:
  o Ensuring Filevault & Bitlocker encryption
  o Ensuring Firewalls enabled
  o Deploying OS updates/upgrades
  o Remote support
  o Hardware/software inventory restock
  o Machine repairs

Required Experience

• 4+ years’ experience in an IT Support or Help Desk role
• Experience installing and supporting PCs & Macs, software, and conference room equipment.
• Strong troubleshooting and problem-solving skills
• Fundamental knowledge of Active Directory, Remote access tools, public cloud, Networking, and Gsuite/O360
• Strong written and verbal communication skills
• Eager to learn, produces high quality work, and self-driven personality.

This role requires 5 days a week to Pleasanton, CA, Avathon headquarter.

Salary:

The base salary range for this role is between $70,000 to $110,000 annually. Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

What are the benefits and perks at Avathon? 

Our full-time employees and their loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights we offer to our U.S. full-time employees - we’d love to connect and share more!  

• Evolving culture with the opportunity to drive new ideas and technology
• Stock Option Grants
• Generous Time Off Programs
• Medical Coverage, and Parental Leave Plans  
• Employer-Sponsored Lifestyle Spending Account
• 401k with Employer Match
• Monthly Technology Allowance  
• Contract and temporary roles are not eligible for the above benefits.