IT Support Specialist
Information Systems & Networks Corporation
- Location
- Onsite (Bethesda, Maryland)
- Employment
- Full-time
- Level
- Senior Level
About the Role
Join a rapidly growing government services company that delivers specialized professional services to over 100 Federal agencies. This role is crucial for supporting the company's mission and innovation by ensuring seamless IT operations.
Skills
Benefits
- Medical Coverage
- Dental Plan
- Retirement Plan
- Paid Time Off
Full job details
Join One of the Fastest-Growing Companies in Government Services!
At ISN Corporation, headquartered in Bethesda, Maryland, we deliver specialized professional services to over 100 Federal government agencies across the country. Our reputation for excellence and results has earned us a spot on the Washington Business Journal’s list of the 50 Fastest Growing Government Contractors, as well as the Inc. 5000 list of Fastest Growing Private Companies—two years running!
We’re not just growing fast—we’re building something great.
Why You’ll Love Working at ISN:
We believe great work starts with a great workplace. Here’s what we offer to support you:
- Comprehensive medical coverage with prescription benefits
- Dental plan to keep you smiling
- Flexible spending accounts for smarter saving
- Company-paid short- and long-term disability insurance
- Free basic life insurance—because we’ve got your back
- A solid retirement plan to help you plan ahead
- Paid time off starting on Day 1
Who We’re Looking For:
You’re organized, energetic, and ready to make an impact. You thrive in fast-paced environments, love checking things off your to-do list, and can juggle multiple priorities without breaking a sweat. Most importantly, you bring a positive attitude and a problem-solving mindset to everything you do.
If you’re a self-starter with an eye for detail and a passion for excellence, we’d love to meet you.
Mission. Innovation. Impact. Grow with us today!
Required Qualifications:
- 6–8 years of hands-on experience in IT Help Desk, Desktop Support, or Technical Support roles.
- Strong experience supporting and troubleshooting Microsoft Windows 10 and Windows 11 operating systems.
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.
- Experience diagnosing and resolving hardware, software, and operating system issues on laptops and desktop computers.
- Knowledge of network connectivity troubleshooting, including Wi-Fi, VPN, TCP/IP, DNS, DHCP, and remote access technologies.
- Experience providing end-user support in both onsite and remote environments.
- Ability to install, configure, and maintain desktop hardware, peripherals, printers, and software applications.
- Familiarity with Active Directory user account management, password resets, and basic group policy administration.
- Experience using ticketing systems to document, track, and resolve support requests while meeting SLA requirements.
- Strong analytical and problem-solving skills with the ability to troubleshoot technical issues efficiently.
- Excellent customer service, communication, and interpersonal skills.
- Ability to prioritize multiple support requests and work effectively in a fast-paced environment.
Preferred Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Industry certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent.
- Experience supporting Microsoft 365 environments and cloud-based applications.
- Knowledge of mobile device support, including smartphones and tablets.
- Experience with endpoint management and deployment tools.
- Familiarity with remote support tools and IT asset management processes.
Key Responsibilities:
- Provide Level 1 and Level 2 technical support for end users.
- Troubleshoot and resolve issues related to Windows 10/11, Office applications, laptops, desktops, printers, and peripherals.
- Support network connectivity issues, including wired, wireless, VPN, and remote access connections.
- Manage user accounts, permissions, and password resets.
- Document incidents, service requests, and resolutions in the IT ticketing system.
- Escalate complex issues to appropriate teams when necessary.
- Maintain a high level of customer service while ensuring timely issue resolution.
- Assist with hardware deployments, software installations, upgrades, and system maintenance.
- Prepare, configure, and deploy laptops, desktops, monitors, and peripheral equipment for new hires and existing users.
- Coordinate shipment and delivery of IT equipment to remote employees, contractors, and field personnel.
- Generate and manage FedEx, UPS, or other carrier shipping labels for equipment deployment and return.
- Receive, inspect, inventory, and process returned equipment from departing employees and contractors.
- Maintain accurate IT asset inventory records and support equipment lifecycle management activities.
- Reimage, sanitize, and prepare returned devices for redeployment in accordance with company policies.
- Assist with employee onboarding and offboarding activities related to IT equipment and account access.
ISN Corporation is proud to be an Equal Opportunity Employer.
We are an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law.
ISN Corporation maintains a Drug-Free Workplace. All candidates must successfully complete a pre-employment background investigation prior to starting employment.