IT Support Specialist

Summary: The IT Support Specialist is responsible for providing support to end users within the organization. This role involves assisting in the daily operation, support, and security of technology and data that enable business operations. The individual will collaborate with technology leaders and management to implement company-wide initiatives and maintain technologies to ensure system uptime and reliability.

Essential Duties and Responsibilities:

Responsible for working through Midas Hospitality's ticketing system to implement, monitor, manage, and support all of Midas Hospitality's team members;

• Serve as first point of contact from team members seeking technical assistance over the phone and ticketing system.
• Perform remote troubleshooting (I.E. Password Resets, New User/Workstation Setups, Computer Issues.)
• Deploy and distribute new systems for users.
• Supporting Microsoft 365 environment
• Supporting Microsoft Active Directory environment
• Hands-on experience with End User/Endpoint security: Anti-Virus, Mail Filtering, support and remediation
• Administer and maintain end user accounts, permissions and access rights
• Provide 3rd party vendor management assistance
• Follow and produce accurate documentation

Experience:

• One to two years supporting information technology systems in a help desk or front-line position.
• Experienced with remote management tools and ticketing platforms.

Qualifications:

This role must have;

• Customer service focused
• Excellent problem-solving skills
• Strong documentation skills
• Keen attention to detail
• Ability to absorb and retain information quickly
• Highly self-motivated
• Strong desire to learn and grow

Platform Experience:

Ideal Candidates will have Applicable Experience with 50%+ of these Platforms:

• Office365
• VOIP technologies
• Cisco Meraki Networking
• Microsoft Operating Systems
• Microsoft Office suite of applications
• Printers & Copiers
• Anti-Virus, MDR, email, and networking security tools
• Audio Visual systems
• VOIP Phone Systems
• Security Camera systems and networks

Work Environment:

• Hybrid Office Environment
• Provide in person and remote support
• Some travel required < 25%

Education:

Associate's degree in computer science or equivalent experience.

Physical Requirements:

Physical Requirements

Rarely

0-12%

Occasionally

12-33%

Frequently

33-66%

Regularly

66 – 100%

Sitting for extended periods

X

Standing and/or Walking

X

Bending, Stooping, Reaching and Stretching

X

Lifting and/or Pushing minimum 40 lbs.

X

Loud noise for extended periods

X

Working Conditions – The work environment characteristics here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Much of the time, ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.