Eckert Seamans is a full-service national law firm with a strong reputation and history of success that spans more than 65 years. With approximately 300 lawyers across a network of 14 offices, we provide clients with proactive, solution-oriented business and litigation counsel. We are seeking an IT Support Specialist for our Pittsburgh, PA office.

Primary Responsibilities:

Monitor the help desk phone queue as a priority, promptly answer incoming calls, and provide email and conference support to end users across the organization
Troubleshoot technical issues by applying critical thinking to diagnose root causes, determine appropriate solutions, and escalate as needed
Provide a courteous professional response to customers in a timely and accurate manner, via phone, email or chat
Follow-up and close out all open tickets
PC set-up, delivery and general maintenance
Provide on-call support after business hours
Performs other related duties as assigned

Skills/Abilities

Outstanding communication skills
Excellent interpersonal and customer service skills
Ability to troubleshoot, think critically, and diagnose technical problems
Exceptional organizational skills and attention to detail
Ability to function well in a high-paced environment
Proficient with Microsoft Office365 and applications used in a law firm environment
Prior experience with a ticketing system is preferred

Education and Experience:

High school diploma or equivalent. Bachelor’s degree preferred
Minimum two years of help desk experience

Physical Requirements:

Remain stationary for extended periods while performing repetitive tasks such as working at a computer
Ability to move throughout the office to attend meetings, access files, collaborate with colleagues, and use standard office equipment, including but not limited to, printers, copiers, scanners
Ability to move, transport, set up, breakdown or reposition technology equipment, up to 25 pounds
Ability to transport materials using carts, dollies, or other appropriate equipment

Travel expectation: None

Benefits:

Generous PTO and holiday schedule
Medical/Vision/Dental insurance
Hybrid work schedule
Commuter Benefits
Paid parental leave
401k plan

Eckert Seamans is committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, citizenship, marital status, sexual orientation, gender, gender identity or expression, disability or any protected military or veteran status.

Eckert Seamans will not consider resumes submitted by external agencies or recruiters unless specifically requested and approved by an HR/Recruiting representative for this position. Prior approval is required even if the agency or recruiter has an agreement in place with Eckert Seamans Cherin & Mellott, LLC. An external agency or recruiter will not be compensated in any way for the submission of a candidate for this position if prior approval is not obtained.

IT Support Specialist

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