IT SUPPORT SPECIALIST

• Provides first point of service technical IT support to the entire workforce across multiple physical locations.
• Respond to routine support requests via phone, email and IT Tickets.
• Document resolutions and or escalations within an internal ticketing system and create the internal ticketing system.
• Research more complicated support requests and routes to appropriate personnel as necessary; Ensure all work orders are completed timely.
• Maintain, troubleshoot and administer company PC applications and hardware. Including installing applications and installing hardware as necessary.
• Maintain, troubleshoot and administer Company telephones. Including replacing phones, configuring voicemail, and assisting with call routing issues.
• Maintain hardware and software shipping and, receiving. Also maintain company hardware and software inventory list.
• Carry cell phone to respond to off-hour support requests.
• Maintain and troubleshoot printing and scanning hardware and software issues. 
• Work with Vendors to place and follow up on trouble calls.
• Work closely with end users to resolve problems with software, hardware and networking issues.
• Provide IT training for new staff members or current staff members.
• Obtain and maintain working knowledge of software applications (i.e. client management and health records - currently use Credible, Osnium, CorrectTech).
• Assist in the evaluation, recommendation, and implementation of technology projects.
• Other duties as assigned.

QUALIFICATIONS: