IT Support Specialist

Position Summary

The Technical Support Representative provides frontline IT support in a Windows and Office 365 GCC High hybrid environment, ensuring reliable, secure, and compliant operations for all end users. This role supports daily IT functions across the organization, including workstation management, user assistance, and technical troubleshooting. Working in a manufacturing environment that handles Controlled Unclassified Information (CUI), the position is also responsible for helping maintain cybersecurity and regulatory compliance aligned with CMMC and ITAR requirements. The ideal candidate is customer‑focused, detail‑oriented, and committed to supporting both productivity and security across the company.

Essential Duties and Responsibilities

1. Provide technical support for Windows workstations, peripherals, mobile devices, and related equipment.
2. Configure, troubleshoot, and support user access, applications, and services in a GCC High / Office 365 hybrid environment.
3. Respond to help desk requests, prioritize issues, and ensure timely and professional resolution.
4. Support account management, endpoint configuration, system updates, and basic network troubleshooting.
5. Assist with onboarding and offboarding by preparing and deploying user equipment.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

1. Associate degree in Information Technology, Computer Science, or a related field preferred.
2. Equivalent work experience may be accepted in place of formal education.
3. Relevant certifications (CompTIA A+, Network+, Security+, Microsoft 365, etc.) are a plus.

Experience

1. 1–3 years of experience in IT support, help desk, or desktop support roles.
2. Hands‑on experience with Windows desktop environments and Microsoft 365 administration.
3. Experience supporting or working in a regulated environment (manufacturing, defense, aerospace) is preferred.
4. Exposure to GCC High, secure cloud environments, or ITAR/CMMC‑related controls is advantageous.

Knowledge

1. Understanding of Windows operating systems, user management, and common troubleshooting methods.
2. Familiarity with Microsoft 365 services, endpoint management, and multi‑factor authentication.
3. Basic knowledge of networking fundamentals (DNS, DHCP, VPN, Wi‑Fi, firewalls).
4. Understanding of cybersecurity best practices, especially for CMMC, NIST 800‑171, and ITAR compliance.