IT Support Specialist
Department: Maintenance
Position Reports To: Facility Manager

Job Summary:
A desktop support specialist is responsible for diagnosing and fixing technical issues with hardware or software systems.

Knowledge, Skills, & Experience:

High School Diploma or GED Equivalent, is required
College degree, in a relatable field of study, is preferred
Strong knowledge and experience with Domains, PC hardware, Operating Systems, and Software Technology
Working knowledge of MS Office 2007 or higher
Excellent verbal/written communication, multi-tasking, interpersonal, and organizational skills
2 years or more of IT related experience preferred
Bilingual (English/Spanish), is preferred

Essential Functions:

Provide Technical Assistance and Support for issues related to Computer Systems, Software, and Hardware
Record, track, and Document Help Desk requests and service calls in a timely manner in person or remotely
Support and Troubleshoot Remote Access and Client VPN software
Provide PC support and troubleshooting for in-house applications and Workflows
Rebuild PC’s; Imaging, Installing, and configuring Windows Operating system and client-side applications
Install, configure, and maintain common Peripheral Devices in an Office and Shop Floor Environment
Install and Troubleshoot Networking and Ethernet Cabling
Manage Software and Hardware Licensing and Asset Tracking
Manage CMMS software and database
Assist with creating purchase orders and managing all hardware/software components
Provide VoIP phone support and administration including system adds, changes, and moves
Maintain desktop backup and recovery software for client workstations
Support Mobile devices and e-mail configuration
Support User/Computer accounts in Active Directory
Perform post-resolution follow-ups and documentation
Assist IT Management and Network Engineers with IT related projects
Assist Maintenance department on various projects/tasks when needed
May perform other duties as assigned

Typical Working Conditions:

Industrial setting (i.e. factory, outdoor)
Temperature Extremes, in general, from 20° F. to 110° F.
Requires very good agility (i.e. bending, standing, walking, climbing, reaching, squatting, twisting, and lifting)
Normal work week Monday through Friday, Saturday work likely, some Sunday work

Evapco’s Summary of Pay & Benefits:

The salary range consists of base pay and most recent profit sharing bonus amounts
Medical, Vision, & Dental Insurance
Employee Stock Ownership Program – we are an employee-owned company
Profit Sharing Bonus – which is paid twice per year
(k)larity Plan - Voluntary Employee Retirement Savings Plan
Paid Holidays
Paid Vacation
Paid Maternity and Paternity Leave
Bereavement Pay
Company Paid Basic Life Insurance equivalent to base salary, with option for Supplemental Life election
Paid Sick Leave
Long Term Disability

IT Support Specialist

About the role