Desktop Support Technician

About CloudCover

CloudCover is a global IT service provider specializing in third-party maintenance (TPM) and IT lifecycle management. Backed by in-house L1–L3 engineers, OEM subject-matter experts, and a global field service network, CloudCover helps partners and their customers simplify complex infrastructure operations. Its CoverIT™ platform unifies third-party maintenance, professional and managed services, monitoring, contracts, assets, and ticketing into a single operating model across desktop and data center environments, while MonitorIT™ adds AI-enabled proactive monitoring. A SOC 2–certified organization with 24/7 global support, CloudCover enables partners to deliver white-labeled, enterprise-grade services that reduce cost, improve uptime, and drive predictable recurring revenue. For more information, visit cloudcover.it.

Job Description: CloudCover has a customer seeking an Desktop Support Technician for a 1-2 year 100% onsite position located in South San Francisco CA. This is an 8AM-5PM Monday-Friday position with the possibility of extensions. No sponsorships available for this position. This is a hands on position providing daily troubleshooting and administration of all systems that are in place.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
• 3+ years of experience in desktop support or IT technical support.
• Strong knowledge of Windows operating systems and iOS devices.
• Familiarity with troubleshooting hardware components such as desktops, laptops, printers, and other peripherals.
• Experience with Active Directory for user management.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, etc.).
• Experience with remote desktop support tools and ticketing systems, client uses Fresh Service.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to explain technical issues to non-technical users.
• Ability to work independently and collaborate effectively within a team environment.
• Strong customer service orientation and patience in resolving user issues.

Personal Attributes:

• Proficient in conducting research on a wide range of computing issues.
• Quick to absorb and retain information.
• Capable of presenting ideas in a user-friendly manner.
• Highly self-motivated and directed.
• Strong documentation skills and attention to detail.
• Experienced in working within a team-oriented, collaborative environment.
• Team-oriented, with the ability to listen and take the lead as needed.