IT Support Specialist

Job Title: IT Support Specialist

About the Role

Invicta Software is seeking a dedicated IT Support Specialist to join our dynamic team. This role is pivotal in ensuring seamless technology operations and delivering exceptional support to our employees and clients. If you have a passion for problem-solving and thrive in a fast-paced environment, this opportunity offers the chance to make a real impact within a growing software company.

Key Objectives

• Provide timely and effective technical support to end-users across hardware, software, and network issues.

• Maintain and improve IT systems to ensure optimal performance and security.

• Collaborate with cross-functional teams to support technology initiatives and troubleshoot complex problems.

Responsibilities

• Respond promptly to IT support requests via phone, email, or ticketing system, ensuring high customer satisfaction.

• Diagnose and resolve hardware, software, and network issues for desktop, laptop, and mobile devices.

• Install, configure, and upgrade computer systems, software, and peripherals.

• Manage user accounts, permissions, and access controls within various platforms.

• Monitor system performance and implement preventive measures to reduce downtime.

• Document support procedures, troubleshooting steps, and solutions for knowledge sharing.

• Assist with IT asset management, including inventory tracking and software licensing compliance.

• Collaborate with vendors and external service providers when necessary.

• Stay current with emerging technologies and recommend improvements to enhance IT infrastructure.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.

• Proven experience (2+ years) in an IT support or help desk role.

• Strong knowledge of Windows and macOS operating systems.

• Experience with network troubleshooting, including TCP/IP, DNS, DHCP, and VPN.

• Familiarity with common business software such as Microsoft Office 365 and collaboration tools.

• Excellent problem-solving skills with a customer-focused mindset.

• Effective communication skills, both written and verbal.

• Ability to work independently and as part of a team in a fast-paced environment.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• 401(k) retirement plan with company match.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and certification support.

• Collaborative and inclusive work environment.

• Access to the latest technology and tools.