IT Support Specialist

Onsite | Chicago, IL | Full-Time | Excellent Benefits

Are you a hands-on IT professional who enjoys troubleshooting technology, supporting users, and helping keep systems running smoothly?

Labelmaster is seeking an IT Support Specialist to provide day-to-day technical support across the organization. In this role, you will troubleshoot hardware and software issues, support Microsoft 365 applications, manage user accounts, deploy equipment, and help maintain a secure and reliable technology environment.

Labelmaster's mission is to simplify Dangerous Goods (Hazmat) compliance and shipping, helping make the world a safer place. Join our team and play a critical role in supporting the technology that keeps our business moving forward.

What You'll Do

• Provide technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Install, configure, maintain, and troubleshoot hardware and software.
• Support employee onboarding, offboarding, password resets, and access management.
• Assist with Microsoft 365 administration, including Outlook, Teams, OneDrive, and SharePoint.
• Respond to help desk requests and document resolutions in the ticketing system.
• Support IT security initiatives, software updates, and endpoint protection. 
• Manage IT inventory, equipment deployment, and lifecycle replacement activities.
• Assist with system upgrades, technology improvements, and special IT projects. 

What We're Looking For

Required

• Minimum of 4 years of experience supporting Windows-based environments. 
• Experience with Windows 11 and Windows Server environments. 
• Strong knowledge of Microsoft 365 and desktop support. 
• Experience with Active Directory, networking concepts, hardware repair, and troubleshooting. 
• Excellent customer service, communication, and problem-solving skills. 
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Experience with SQL Server, Exchange, WSUS, Mimecast, and Datto.
• Experience supporting both onsite and remote users. 

Why You'll Love Working Here

• Competitive compensation ( $26.00 - $32.00 hourly)
• Comprehensive health, dental, and vision benefits
• 401(k) with company match
• Paid holidays and generous PTO
• Stable and growing organization
• Collaborative team environment
• Opportunities for professional growth and development

EEO Employer – Veterans and IWD are strongly encouraged to apply

Labelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing jhollins@labelmaster.com.

Pay Transparency Policy Statement - The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Acknowledgements & Consent

American Labelmark Company (ALC) will not consider your application for employment unless you read and sign the following. I acknowledge that any employment offer is:

Solely for at-will employment and I understand that this means that either ALC or I may terminate my employment at any time for any or for no reason. This understanding cannot be altered by anyone unless it is in writing and signed by the President of ALC; and

Conditional on the satisfactory result of any drug and/or alcohol, medical examinations, other tests, educational requirements, educational verification, satisfactory references, and other obligations ALC may require. I agree to sign and execute the following form included with this application packet: Consent to Drug and Alcohol Testing.

I affirm that the information I have provided in seeking employment with ALC (including this application form and any accompanying documents such as my resume) is correct and that any false or misleading information, including omissions may result in my not being hired or, if already hired, in my dismissal.

I have no obligation to any former employer or to any other person that would prevent me from fully performing my duties to American Labelmark Company(ALC). I am not subject to any outstanding agreement or restrictive covenant inconsistent with the terms of ALC employment. Should I fail to disclose the existence of a third party obligation, whether enforceable or not, for cause.

I authorize investigation and verification of the information I provide in this and other documents relating to my application for employment. I authorize, now and in the future, all persons, companies, schools, former employers, credit bureaus and law enforcement agencies to provide ALC with information about me and I release each of the above from any liability for doing so now and in the future. I also authorize ALC, now and in the future, to provide information about me to conduct the investigation and verification process. I understand the public websites may be reviewed to gather information for this application and I release ALC from any liability for doing so.

If I am hired, I will completely read and remain familiar with ALC's Employee Handbook and other policies as issued or amended. Please direct any questions to Human Resources at 800-358-6200 x2300