Desktop Support Technician - Chicago, IL

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated.

Job Description:
At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Chicago, IL and provide technical support in a Windows-based enterprise environment. This role requires a customer-focused professional capable of independently troubleshooting and resolving complex technical issues while delivering exceptional end-user support in a fast-paced corporate environment.

End-User Support:

• Provide onsite Level 2 support for desktops, laptops, mobile devices, docking stations, monitors, printers, and peripherals
• Diagnose and resolve hardware and software issues in a Windows 10/11 environment
• Perform hands-on break/fix repairs, component replacements, and troubleshooting
• Install, configure, and support enterprise software applications and operating systems
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite

Incident and Ticket Management:

• Manage incidents and service requests using ServiceNow
• Accurately document troubleshooting activities, resolutions, and customer interactions in ServiceNow
• Prioritize, track, and update tickets in accordance with established Service Level Agreements (SLAs)
• Escalate unresolved issues to Level 3 support teams and vendors as required
• Maintain detailed and accurate technical documentation

Hardware Deployment & Asset Management:

• Perform workstation deployments, refreshes, migrations, and equipment replacements
• Configure new devices and migrate user profiles, data, and applications
• Support asset inventory management and lifecycle processes
• Coordinate warranty repairs and vendor support activities

Infrastructure Support:

• Troubleshoot Active Directory account issues, password resets, permissions, and group memberships
• Support network connectivity, VPN, wireless, and workstation-related issues
• Assist with conference room technologies, collaboration tools, and audiovisual support
• Perform basic support for endpoint management solutions such as Intune and SCCM

Required Experience

• Minimum 5+ years of experience providing desktop support in an enterprise environment
• Strong experience supporting Windows 10 and Windows 11 operating systems
• Proven experience with hardware and software break/fix support
• Hands-on experience managing incidents and service requests through ServiceNow
• Experience supporting:
  • Microsoft 365
  • Outlook
  • Teams
  • OneDrive
  • Active Directory
  • VPN connectivity
• Strong understanding of PC hardware, peripherals, and device troubleshooting
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and wireless networking
• CompTIA A+, Network+, or equivalent certifications preferred
• Microsoft certifications related to desktop support or endpoint administration preferred
• Experience supporting executive/VIP users preferred
• Experience with Microsoft Intune, SCCM/MECM, and endpoint management platforms preferred
• Familiarity with ITIL-based support processes preferred
• Excellent customer service, communication, and problem-solving skills
• Ability to work independently with minimal supervision
• Ability to lift and transport equipment up to 50 pounds
• Technical Skills preferred:
  • Operating Systems
  • Microsoft Technologies
  • Entra ID (Azure AD)
  • Ticketing & Support Tools
  • Remote Support Tools
  • Asset Management Systems
  • Device Imaging & Deployment
  • Dell, Client, and Lenovo desktops/laptops
  • Printers and multifunction devices
  • Mobile devices
  • Docking stations
  • Monitors and peripheral