IT Support Specialist

Summary:

The IT Support Specialist provides onsite technical support for end users, workstations, manufacturing systems, and local IT infrastructure within a fast-paced manufacturing environment. This role is responsible for day-to-day technical support, hardware and software deployment, user administration, troubleshooting, and coordination with Corporate IT on enterprise initiatives and operational support activities.

The ideal candidate is a hands-on, service-oriented technical professional with strong troubleshooting skills, experience supporting Windows environments, and the ability to work independently while supporting both office and engineering users.

Salary Range: $65K - 80K, plus benefits.

Duties and Responsibilities: 

• Provide Tier 1 and Tier 2 technical support for Windows workstations, Microsoft environments, manufacturing systems, and end users.
• Support engineering and manufacturing applications including CATIA, ENOVIA, Verisurf, Mastercam, and related software.
• Troubleshoot, configure, deploy, and maintain desktops, laptops, printers, peripherals, and user devices.
• Support user account administration including Active Directory account management, password resets, permissions, and file share access.
• Assist with desktop imaging, hardware deployments, software installation, upgrades, patching, and lifecycle replacement activities.
• Troubleshoot basic networking and connectivity issues involving switches, routers, wireless, and local infrastructure.
• Monitor and maintain the performance, integrity, and security of local IT systems and user environments.
• Coordinate with vendors and Corporate IT teams to resolve escalated technical issues and support enterprise initiatives.
• Document support activities, troubleshooting steps, and ticket resolutions accurately and timely.
• Ensure compliance with company IT policies, cybersecurity standards, and operational procedures.
• Participate in enterprise IT projects and technology implementations as assigned.
• Perform other duties as assigned.

Education and Work Experience:

• High school diploma or GED required; technical school certification or associate degree in a related field preferred.
• DoD 8570 Level I certification required (Sec+/Network+)
• Minimum 2 years of experience supporting Windows desktop environments and end users.
• Experience troubleshooting Windows 10/11, Microsoft Office, desktop hardware, and peripheral devices.
• Experience with Active Directory, desktop imaging, hardware deployment, and remote support tools.
• Basic understanding of networking concepts including switches, routers, wireless connectivity, and TCP/IP troubleshooting.
• Experience supporting manufacturing or engineering environments preferred.
• Familiarity with CAD/CAM or manufacturing applications preferred.
• Strong troubleshooting, customer service, and problem-solving skills required.

Work Authorization/Security Clearance Requirements:

• This position requires a government security clearance. Must be able to obtain a clearance if do not already have it.

Knowledge, Skills, and Abilities:

List of needed knowledge, skills, and abilities to successfully accomplish the duties and responsibilities of the job.

• Strong troubleshooting and analytical problem-solving skills.
• Ability to work independently and manage competing priorities in a fast-paced environment.
• Strong customer service and communication skills with technical and non-technical users.
• Ability to follow established IT standards, procedures, and cybersecurity requirements.
• Service-oriented, dependable, and collaborative team mindset.
• High level of initiative, accountability, and attention to detail.

Work Conditions:

Environment Type:

• Indoors. Production and Office Environment. Temperature Controlled.

Exposure Types:

• Small and/or enclosed spaces

Work Hours:

• On-call for emergent conditions.
• Standard work schedule, overtime may be necessary for meeting deadlines, required travel, and emergent conditions

Travel Requirements:

• This position may involve travel up to 15% of the time.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Medium work that includes moving objects up to 50 pounds.
• Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods working on feet, using tools, and performing repetitive actions that entail frequent bending and stooping.
• Repeating motions that may include the wrists, hands and/or fingers.

AIT Safety - AIT enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements. All employees that work in or enter the production environment are required to wear personal protective equipment.

AIT Quality - It is our policy to provide quality products and services that meet customer expectations and delivery requirements. Accordingly, each employee must conform to the AIT Quality Policy and carry out job activities in compliance with applicable AIT Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

AIT Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to his/her job.

Security Clearance Statement - This position may require a government security clearance; you must be a US Citizen for consideration.

ITAR Requirements  - To conform to U.S. Government commercial space technology export regulations, including the International Traffic in Arms Regulations (ITAR), 8 U.S.C. § 1324b(a)(3), applicants for employment at AIT must be a U.S. citizen or national, lawfully admitted for permanent residence into the U.S. (i.e. current green card holder), or lawfully admitted as a refugee or granted asylum under 8 U.S.C. § 1157-1158.

Equal Employment Opportunity - AIT is proud to be an Equal Opportunity Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. AIT hires and promotes people based on their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that nurtures trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law.

Affirmative Action and Disability Accommodation - Applicants wishing to view a copy of AIT’ s Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us at [email protected].

Acceptance Signature

I have received, reviewed and fully understand this job description. I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under any and all conditions as described.

Printed Name:                                                                                  

Signature:                                                                                                                           Date:

Revision History

Date

Comments

HR Approval

Approved By

8/31/2022

Initial Release

Ryan Berk

Keith Pears

5/15/2026

Update

Ryan Berk

Keith Pears