IT Support Specialist
Burjline Builders
- Location
- Onsite (New York, New York)
- Employment
- Full-time
- Level
- Mid Level
About the Role
Spendid Farms, a leader in the agri-food industry, is seeking an IT Support Specialist to ensure the smooth operation of their technology systems. This role is vital for providing technical assistance and maintaining hardware, software, and networks for the organization.
Skills
Benefits
- Professional development
- Continuous training
Full job details
Job Overview
Spendid Farms, a trusted partner within the agri-food industry, is seeking a dedicated and skilled IT Support Specialist to join our team. Based in our New York, New York, United States office, this is a Full-time position crucial to the smooth running of our daily operations. The ideal candidate will be the first point of contact for all IT-related queries, providing technical assistance and ensuring our systems and networks are maintained to the highest standard. You will play a vital role in supporting our staff and contributing to the overall efficiency of our organisation.
Responsibilities
* Serve as the first point of contact for staff seeking technical assistance over the phone, via email, or in person.
* Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
* Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
* Manage user accounts, permissions, and access rights in line with company policy.
* Respond to service issues and requests in a timely and professional manner.
* Document technical issues and their resolutions for future reference and to build a knowledge base.
* Assist with the onboarding of new users, providing them with the necessary equipment and IT induction.
* Support the implementation of new IT projects and technologies.
Qualifications
* Proven experience as an IT Support Specialist or in a similar technical support role.
* Strong knowledge of computer systems, mobile devices, and other technology products.
* Familiarity with both PC and Mac hardware and software.
* Experience with Active Directory, Office 365, and networking protocols (TCP/IP).
* Excellent problem-solving and communication skills, with an ability to explain complex issues in a clear, non-technical manner.
* A customer-oriented and patient approach to all support tasks.
* A degree in Information Technology, Computer Science, or a related field is desirable but not essential.
* Relevant professional certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a significant advantage.
Benefits
* A competitive salary package.
* Opportunities for professional development and continuous training.
* A supportive and collaborative team environment.
* The chance to contribute to a leading organisation in the agri-food industry.