IT Support Specialist
JLSa2 Therapeutics
- Location
- Onsite (South San Francisco, California)
- Compensation
- $38 - $60/hr
- Employment
- Part-time
- Level
- Mid Level
About the role
JLSa2 Therapeutics is a seed-stage biotech company developing novel protein-drug conjugate therapies. This role supports the team in a fast-paced startup environment, handling IT infrastructure, help desk support, and lab system maintenance.
Skills
Full job details
We're looking for a hands-on IT professional to support our team as we scale in a fast-paced startup environment. This position starts at approximately 4 hours per day (9am-1pm or 10am-2:30pm) onsite and is expected to transition to full-time as the company grows. You'll be the go-to person for day-to-day IT support, handling everything from user help desk requests to infrastructure and systems administration.
Key Responsibilities
- Provide Level 1 through Level 3 technical support for staff, in person
- Set up, configure, and maintain workstations, laptops, printers, and peripherals
- Manage user accounts, permissions, and onboarding/offboarding
- Administer Microsoft 365, including email, file sharing, and security settings
- Support network infrastructure including switches, firewalls, Wi-Fi, and VPN
- Troubleshoot and support lab equipment, instrument PCs, and connected systems
- Maintain backups, patching, endpoint protection, and asset inventory
- Document procedures and work with outside vendors and service providers as needed
- Help support data integrity and compliance practices in a regulated environment
Qualifications
- 4 year degree in relevant coursework
- 3+ years of IT support experience across help desk and systems administration
- Solid knowledge of Windows and macOS, Active Directory or Entra ID, and cloud productivity platforms
- Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Strong troubleshooting skills and the ability to explain technical issues clearly to non-technical users
- Self-directed and comfortable working independently
- Reliable transportation and ability to be onsite daily
- Solid documentation skills
- Someone who is a team player and would assist other team members in other departments with other administrative tasks
Preferred Attributes
- Experience supporting biotech, life sciences, or laboratory environments
- Familiarity with lab instruments or scientific software
- Exposure to GxP, 21 CFR Part 11, or other regulatory compliance requirements
- Relevant certifications (CompTIA A+, Network+, Microsoft, etc.)
Schedule and Compensation
- Part-time, approximately 20 hours per week onsite, with a planned move to full time
- Pay range: $38/hr to $60/hr per hour, based on experience
- Benefits are not offered for part-time employment