IT Support Specialist

Job DetailsJob Location: Upstate Veterinary Specialties - Latham, NY 12110Salary Range: $25.00 - $30.00 HourlyJob Shift: DayWe're seeking a customer-focused IT Support Specialist to provide day-to-day technical support across our organization. In this role, you'll work with a variety of technologies, support clinical and administrative teams, and play a key role in maintaining reliable, secure, and efficient IT systems. What You'll Do Provide first-level support for hardware, software, network, and system-related issues Configure, deploy, image, and maintain computers, mobile devices, printers, and other technology equipment Troubleshoot and resolve end-user issues through the help desk ticketing system Create and manage user accounts, permissions, and system access Perform routine maintenance, software updates, endpoint patching, and equipment upgrades Support Vocera communication devices and related systems Maintain accurate inventory records and oversee IT asset lifecycle management Assist with onboarding by preparing equipment, user accounts, and technology orientation for new employees Support medical and clinical technology systems and integrations Assist with data security initiatives, compliance requirements, and disaster recovery activities Research and recommend technology improvements that enhance efficiency and user experience Participate in an on-call rotation to provide support as needed Why Join Us? We believe in supporting our team both professionally and personally. Our benefits include: Competitive pay: $25–$30 per hour Fully paid medical, dental, and long-term disability insurance Retirement plan with employer matching PTO Pet insurance stipend Employee appreciation events and recognition programs Professional development opportunities, training, and continuing education support Schedule Full-Time Monday - Friday 10am-6:30pm Participation in an on-call rotation is required Working Environment This position is based within a veterinary specialty hospital environment. Team members may occasionally be exposed to animal odors, noises, and bodily fluids while providing on-site technical support throughout the hospital. If you're looking for an opportunity to apply your technical expertise in a meaningful healthcare environment while working alongside a supportive and collaborative team, we'd love to hear from you. Apply today to join our Information Technology team! Qualifications Associate's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered 2–5 years of experience in technical support, desktop support, or help desk environments Experience supporting Windows-based operating systems and Microsoft applications Working knowledge of computer hardware, software, networking, and endpoint management Strong troubleshooting, analytical, and problem-solving skills Excellent customer service, communication, and interpersonal skills Ability to explain technical concepts to non-technical users Experience supporting healthcare or veterinary technology environments is a plus Relevant IT certifications are a plus Knowledge of IT security best practices preferred