IT Support Specialist

The Role

We are currently seeking an experienced IT Support Specialist to join our IT Team. This position requires familiarity with Mac, some experience with Windows PCs, and an overall love of technology in a primarily Apple-based corporate environment. Our perfect candidate loves to problem-solve on the fly, provide exceptional support primarily in a fast-paced office environment, and is always looking for the optimal solution when solving IT issues.

Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.

The current range for this role is $32 - $40 (hourly salary) + bonus + equity + benefits. 

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.

Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship (for example, employment-based visas such as H-1B, F-1/OPT, or similar), and must be authorized to begin work in the U.S. on their first day of employment.

What You’ll Do

• Provide in-person IT support to employees in the office, ensuring smooth day-to-day technology operations for employees and IT infrastructure
• Serve as an escalation point for complex technical issues, delivering advanced troubleshooting across both Mac and Windows environments
• Lead new hire technology onboarding,including running orientation sessions and proactively resolving setup issues
• Develop and maintain clear, user-friendly knowledge base documentation and internal guides to promote self-service and reduce support volume
• Administer and optimize key SaaS platforms such as Google Workspace, Slack, Zoom, Okta, and Jamf, identifying opportunities for improved configuration and usage
• Partner closely with the global IT teammates to align on process, tools, and support models across offices, with considerations for varying regional needs
• Support and help coordinate AV systems and live events, including conference rooms, hybrid meetings, and company-wide town halls
• Contribute to IT asset lifecycle management, including procurement, tracking, and decommissioning using asset management tools

Who You Are

• You bring 2–4 years of experience supporting users in a Mac-centric corporate environment, with a working knowledge of Windows systems
• You’re confident troubleshooting a wide range of macOS, AV, and network issues, and understand how to approach complex or unfamiliar technical challenges
• You have hands-on experience administering core platforms like Google Workspace, Slack, Zoom, and Okta, and are comfortable navigating cloud-based admin tools
• You understand networking fundamentals and peripheral connectivity, and can apply them in troubleshooting device or infrastructure issues
• You have experience running and supporting live AV events and hybrid meetings, ensuring seamless experiences for local and remote attendees
• You’re organized and proactive in managing IT inventory and assets, and comfortable using assets tracking tools
• You demonstrate strong communication, documentation, and collaborating skills, with the ability to support and influence users and teammates alike
• You take initiative, bring a problem-solving mindset, and pay close attention to the details that keep day-to-day operations running smoothly