IT Support Specialist

Job Summary

UATX is seeking an IT Support Specialist to serve as the primary point of contact for day-to-day technology support across the institution. This role is hands-on and operational, focused on delivering reliable, responsive IT services while helping build the foundation for a more structured and scalable IT environment. The ideal candidate is a strong IT generalist who is equally comfortable troubleshooting user issues, supporting AV and conferencing systems, and improving basic service delivery processes. You will play a critical role in stabilizing IT operations, improving the user experience for faculty and staff, and enabling the IT Manager to focus on strategic and security priorities.

Responsibilities

End-User Support & Help Desk

• Provide front-line IT support for faculty, staff, and students.

• Troubleshoot hardware, software, and connectivity issues across macOS and Windows devices.

• Serve as the primary intake point for IT requests and help implement a formal ticketing system.

• Track, document, and escalate issues as needed.

AV & Conferencing Support

• Set up and support AV systems for classrooms, meetings, and campus events.

• Provide real-time support for Zoom, Google Meet, and hybrid conferencing environments.

• Troubleshoot audio, video, and presentation issues to ensure a smooth user experience.

Device & Workspace Support

• Configure and deploy laptops and basic workstation setups.

• Support printers, peripherals, and shared office equipment.

• Assist with maintaining device health, updates, and general troubleshooting.

Identity & Access Support

• Assist with onboarding and offboarding processes, including account setup and access provisioning.

• Support badge/access management processes.

• Help enforce basic access control practices under direction of IT leadership.

Operational & Process Support

• Help transition IT from informal, reactive support to a more structured service model.

• Contribute to documentation, knowledge base articles, and standard operating procedures.

• Support rollout of foundational IT tools (ticketing system, endpoint management, etc.).

Qualifications

Required Qualifications

• 2-3 years of experience in IT support, help desk, or IT generalist roles.

• Strong working knowledge of macOS and Windows environments.

• Experience supporting AV and video conferencing tools (e.g., Zoom, Google Meet).

• Strong troubleshooting skills across hardware, software, and basic networking issues.

• Excellent communication skills and a customer-first mindset.

• Highly organized and able to manage multiple requests in a fast-paced environment.

Preferred Qualifications

• Experience with Google Workspace administration.

• Familiarity with IT ticketing systems (e.g., Freshdesk, Zendesk, Jira).

• Experience supporting small or growing organizations with limited IT resources.

• Exposure to identity/access management or endpoint management tools.

• Experience in small businesses or a startup environment.

What We’re Looking For

• A service-oriented mindset with strong user empathy.

• A reliable operator who can bring structure to a fast-moving environment.

• Comfort working independently while knowing when to escalate.

• Strong communication skills with non-technical users.

• Willingness to be hands-on across a wide range of IT needs.

• Interest in helping build and improve IT systems from the ground up.