IT Support Partner

Description

The Lead IT Services Partner (ITSP) serves as a high-level, hands-on IT professional supporting campus-based users in a fast-paced manufacturing environment. This role focuses on advanced troubleshooting, endpoint management, and delivering exceptional customer service while partnering closely with business users and IT leadership. The ideal candidate brings strong technical depth, a customer-first mindset, excellent task management skills, and experience working in structured, lean, or manufacturing-focused environments.

Key Responsibilities

Campus & End-User Support

• Provide high-level technical support for campus users, including executives and operational staff
• Troubleshoot complex hardware, software, and connectivity issues across Windows environments
• Serve as an escalation point for advanced or high-impact issues

Endpoint & Systems Management

• Administer and support Active Directory, including user/group management and device troubleshooting
• Manage device provisioning and deployments using Intune
• Perform computer imaging, deployment, and lifecycle management (build, refresh, wipe, replace)
• Support patching, configuration, and endpoint compliance

Service Management & Operations

• Accurately document work in an ITSM tool (ServiceNow, Halo, or similar)
• Manage multiple tasks and priorities efficiently while meeting SLAs
• Follow and help improve standard work, documentation, and support processes
• Partner with administrative IT staff on inventory, deployments, and campus readiness

Manufacturing & Lean Environment Support

• Operate effectively in a manufacturing setting with an understanding of uptime, safety, and operational impact
• Apply lean manufacturing principles, including 5S, organization, and continuous improvement
• Identify root causes, not just symptoms, and proactively suggest improvements

Required Qualifications

• 6–10+ years of experience in IT support or desktop/endpoint services (10+ preferred)
• Strong hands-on troubleshooting skills across hardware, OS, and applications
• Experience supporting on-site, campus-based users
• Proficiency with:
  • Active Directory
  • Intune / endpoint management
  • Computer imaging and deployments
  • ITSM ticketing systems
• Excellent customer service, communication, and follow-through
• Proven ability to manage workload independently in a fast-moving environment

Preferred Qualifications

• Manufacturing environment experience
• Experience supporting distributed or multi-building campuses
• Familiarity with ServiceNow or Halo ITSM
• Contract-to-hire experience

Soft Skills & Attributes

• Strong problem-solving and critical-thinking skills
• Organized, reliable, and accountable
• Professional, approachable, and service-oriented
• Comfortable working on-site and collaborating face-to-face
• Able to balance speed, quality, and user satisfaction

This is a Contract to Hire position based out of Davidson, NC.

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Davidson,NC.

This position is anticipated to close on Apr 29, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.