Desktop Support Specialist

Description

The Tier 2 IT Desktop Support Specialist provides advanced technical support for end-user computing, hardware, software, and manufacturing-floor technology. This role serves as an escalation point for Tier 1 issues and works closely with infrastructure, network, and security teams to ensure reliable IT services across office and production environments.

The ideal candidate has strong troubleshooting skills, experience supporting Windows-based environments, and comfort working in a fast-paced manufacturing setting where uptime is critical.

Desktop & End-User Support

Provide Tier 2 support for desktop, laptop, tablet, and mobile device issues (Windows-focused).

Troubleshoot and resolve complex hardware, software, and peripheral issues escalated from Tier 1.

Support Microsoft Windows OS, Microsoft 365, Outlook, Teams, OneDrive, and standard business applications.

Image, deploy, configure, and maintain desktops and laptops using standard build processes.

Support printers, barcode scanners, label printers, and other manufacturing-floor peripherals.

Manufacturing & Shop Floor Support

Provide onsite technical support for production-floor systems, including:

Workstations used for manufacturing, quality, and inventory systems

HMIs, thin clients, or industrial PCs (as applicable)

Coordinate with engineering, production, and operations teams to minimize downtime.

Respond quickly to IT incidents that impact manufacturing operations.

Systems, Accounts & Access

Manage user accounts, permissions, and group policies in Active Directory.

Assist with onboarding and offboarding processes (hardware setup, account provisioning, access control).

Support secure remote access solutions (VPN, MFA, remote desktop tools).

Incident, Problem & Asset Management

Document incidents, requests, and resolutions in the IT service management (ITSM) system.

Identify recurring issues and assist in root cause analysis and long-term fixes.

Track and manage IT assets, including inventory, lifecycle, and replacements.

Collaboration & Continuous Improvement

Act as an escalation resource and mentor for Tier 1 support staff.

Work with infrastructure, network, security, and third-party vendors as needed.

Contribute to IT documentation, knowledge base articles, and standard operating procedures.

Participate in technology refreshes, upgrades, and IT projects.

Additional Skills & Qualifications

3–5 years of hands-on IT Desktop or End-User Support experience (Tier 2 level or equivalent).

Strong troubleshooting experience with:

Windows 10/11

Microsoft 365

Active Directory and Group Policy

Intune

Sharepoint

Scripting

Azure Environment Familiarity

Network Connectivity Issues

Experience supporting hardware (desktops, laptops, printers, peripherals).

Familiarity with ticketing systems and ITIL-based support processes.

Ability to work onsite in a manufacturing environment (office + shop floor).

Strong customer service and communication skills.

Preferred Qualifications

Experience supporting IT in a manufacturing or industrial environment.

Knowledge of networking fundamentals (DHCP, DNS, TCP/IP).

Experience with endpoint management tools (Intune, SCCM, or similar).

Familiarity with industrial systems, ERP/MES interfaces, or production software.

A+, Network+, or Microsoft certifications (or equivalent experience).

Job Type & Location

This is a Contract position based out of Waukesha, WI.

The pay range for this position is $30.00 - $33.65/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Waukesha,WI.

This position is anticipated to close on Apr 18, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.