Looking for a role where no two days are exactly alike? The Staff Pad is excited to partner with a fast-growing cloud consulting company in Dallas, TX to hire an IT Support & Office Operations Specialist to serve as a key resource for its Dallas Solution Delivery Center

This is more than a traditional IT support position. You'll work across IT, office operations, recruiting, training, and executive support, giving you broad exposure to the business and the opportunity to make a visible impact

You'll support employees and contractors across the U.S., collaborate with teams in Dallas and France, assist everyone from new hires to leadership, and handle a wide range of projects and day-to-day needs

This opportunity is ideal for a resourceful, organized, and adaptable professional who enjoys variety, takes initiative, and is comfortable working across different areas of a growing organization

Schedule: Full-Time | On-Site, Monday–Friday | Occasional evening and weekend support as needed

What You'll Do

IT Support & Technology Operations

Serve as the primary IT support contact for on-site and remote employees and contractors across the U.S
Troubleshoot end-user technology issues and coordinate escalations with the IT teams in France and the Americas
Manage the laptop lifecycle, including equipment preparation, deployment, shipping, returns, recycling, and asset tracking
Coordinate IT onboarding and offboarding, ensuring new hires have the equipment, system access, and technology they need from day one
Provide hands-on support for network equipment, conference rooms, Teams meetings, presentations, and technology used for leadership and client meetings
Support business applications and platforms including Kantata, Jira, Power BI, and Microsoft Fabric, coordinating with internal administrators and external support teams as needed
Maintain IT documentation, asset inventories, and processes while supporting SOC 2 security and compliance requirements
Provide on-site IT support, including equipment checks, restarts, cabling, and vendor coordination
Coordinate internet and IT vendor access with building management

Office Operations

Serve as the primary point of contact for building management, facilities, access badges, keys, vendors, and office-related requests
Oversee day-to-day office operations, equipment, workspace setup, and vendor coordination
Coordinate office onboarding for new employees, including workspace preparation, building access, equipment, and orientation
Partner with administrative teams in France to coordinate employee onboarding, offboarding, equipment, and access needs
Help maintain a secure, organized, and welcoming office environment

Recruiting & Talent Support

Support the recruiting process from candidate sourcing and communication through interview coordination and offers
Partner with hiring managers to keep candidates informed and the hiring process moving efficiently
Coordinate and proctor candidate assessments covering areas such as Excel, SQL, XML, AI, critical thinking, and problem-solving
Maintain careers page content and support recruiting-related initiatives

Training & Consultant Development

Coordinate Dayforce training for consultants, including scheduling, enrollment, certification tracking, and related administration
Support Enforce University, the company's internal training program, including course coordination, materials, and consultant development
Maintain the accuracy and integrity of employee and client training data

Executive Support & Special Projects

Provide executive support to Dallas leadership, including meeting coordination, correspondence, status updates, research, and special projects
Serve as a trusted resource for the CEO and leadership team, helping with time-sensitive requests, research, problem-solving, analysis, and special projects
Take ownership of cross-functional projects and provide support wherever the business needs it

Knowledge & Internal Operations

Build and maintain internal knowledge resources and process documentation in SharePoint
Maintain company website content in Wix, including job postings, news, and page updates
Support internal projects and initiatives across the organization
Stay current on relevant technology, tools, and industry developments

What We Are Looking For

We're looking for a versatile professional with a strong technical foundation, excellent organizational skills, and a customer-focused approach. You do not need experience with every system listed below — experience with similar tools and the ability to learn new systems are highly valued.

Core Qualifications

Bachelor's degree in MIS, Computer Science, Business, or a related field required; equivalent professional experience will be considered
Experience in IT support, help desk, systems administration, or a related technical role
Hands-on experience supporting Windows laptops and Microsoft 365 users
Basic networking and troubleshooting knowledge
Strong problem-solving and critical-thinking skills
Ability to manage multiple priorities, meet deadlines, and work independently
Strong written and verbal communication skills
Customer-service mindset with the ability to support both technical and non-technical users
High level of integrity and discretion when handling confidential employee, client, and executive information
Proficiency with Microsoft Office and familiarity with SharePoint

Preferred Experience

Jira, GLPI, or similar ticketing systems
Kantata/Mavenlink or other professional services platforms
Power BI, SQL, XML, or Microsoft Fabric
Dayforce or another HCM platform
Wix or another website content management system
SOC 2 or similar security and compliance frameworks
Experience supporting remote users through phone, Teams, screen sharing, or other virtual tools

What Will Make You Successful

You enjoy variety and are comfortable wearing multiple hats
You learn new technology, applications, and processes quickly
You take initiative and look for solutions rather than waiting to be told what to do
You can balance competing priorities while maintaining strong attention to detail
You enjoy helping people and being a dependable resource for employees and leadership
You work well independently while collaborating effectively with teams across the U.S. and France
You are organized, resilient, adaptable, and comfortable working in a fast-paced environment
You bring a positive, solutions-oriented "can-do" attitude
You take ownership of your work and follow tasks through to completion

Why This Opportunity

If you’re a versatile, proactive professional who enjoys variety and making an impact, this role offers the chance to expand your skills, work across multiple areas of the business, and grow with a fast-moving organization

Bring your initiative, curiosity, and can-do attitude — and make a difference from day one. Apply today!

IT Support & Office Operations Specialist - Full-Time | On-Site

About the role

Skills

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