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University of Delaware

IT Support Intern, Athletics, Fall 2026

University of Delaware

Location
Onsite (Newark, Delaware)
Compensation
$20 - $20/hr
Employment
Intern
Level
Entry Level
Posted 3 weeks ago

About the Role

The University of Delaware's Athletics Department is seeking an IT Support Intern to provide first-level technical assistance for Windows and macOS systems. This role offers hands-on experience in a dynamic IT environment, supporting the university community's technology needs.

Skills

Windows Support macOS Support Technical Troubleshooting Hardware Configuration Software Installation Customer Service IT Documentation Cybersecurity Awareness Mobile Device Support Connectivity Troubleshooting

Full job details

Anticipated Start Date: September 1st

Estimated Pay: $20 per hour, at 15 hours a week.  

Number of Jobs Available: 1 

Schedule: Day. Flexible but within hours of 10-4

Location: Bob Carpenter Center

About the department / center: Athletics Department 

Role Description:

The IT Support Intern provides front-line technical support to students, faculty, and staff within the Athletic department, with a focus on learning best practices in desktop support, customer service, and enterprise IT environments. This role offers hands-on experience supporting Windows and macOS systems while working closely with experienced IT professionals.

The intern will gain exposure to a variety of on-premises and cloud-based IT services while supporting the mission of IT Client Support & Services to help the University community use technology effectively and efficiently.

Primary Responsibilities:

  • Provide first-level technical support for Windows and macOS computers under supervision
  • Assist with troubleshooting hardware, software, and basic connectivity issues
  • Support setup, installation, and configuration of computers, mobile devices, and peripherals
  • Assist with software installations, updates, and basic system maintenance
  • Help document solutions, procedures, and user guides
  • Respond to IT support tickets and escalate issues as needed
  • Educate users on basic technology use, cybersecurity awareness, and responsible computing
  • Assist with data transfers during device replacements or upgrades
  • Perform other related duties as assigned

Qualifications:  

  • IT related background/enrolled in a Information Technology related major
  • Able to allot 15 hours a week

Hiring Timeline: August 1st to September 1st

Application Review: July - August

Interviews: August 1st – August 15th

Offers Extended: August 15th-August 20th

Please note that dates are subject to change depending on the needs of the department.

Applicants must be undergraduate students at the University of Delaware. Work study eligibility can be found here. Applicants who are not enrolled as undergraduate students at the University will not be considered for this position. Employment Limitations and Exceptions