Overview
We are a growing organization expanding our internal IT capabilities and seeking an IT Support Engineer who thrives in a communicative, collaborative, and fast‑moving environment. In this role, you will manage a wide range of technical responsibilities, support daily IT operations, and work closely with our Managed Service Provider (MSP) to ensure smooth and reliable service delivery. This position offers significant opportunities for growth and advancement as our internal systems and infrastructure continue to evolve.

Core Responsibilities

Manage help desk requests from initial intake through resolution, providing timely and effective support
Evaluate and resolve technical issues independently while coordinating with the MSP for lower‑priority tasks or specialized support
Support Microsoft 365 administration including:
- User provisioning and license assignments
- Exchange Online configuration and troubleshooting
- SharePoint and OneDrive access governance, permissions, and site structure
- Microsoft Teams configuration, policies, and basic call flow management
- Microsoft 365 security settings including MFA, conditional access, and device compliance
Troubleshoot and assist with networking components such as switches, wireless systems, VPNs, DNS/DHCP, and routing basics
Provision, configure, and monitor virtual machines and assist with environment improvements when needed
Utilize Microsoft Copilot tools to streamline tasks, enhance documentation, support troubleshooting workflows, and improve service desk efficiency
Maintain accurate and organized documentation for systems, procedures, and support workflows
Collaborate with internal teams and MSP partners to ensure clear communication, expectations, and follow-through
Assist with IT projects such as migrations, upgrades, deployments, and broader infrastructure enhancements
Monitor endpoints, system updates, compliance states, and overall IT health
Identify recurring issues and make recommendations to improve user experience and system stability

Required Qualifications

2–3 years of hands-on IT support or IT service desk experience
Ability to independently manage a full support workload with minimal guidance
Strong working knowledge of Microsoft 365 and Azure AD administration
Practical experience with networking fundamentals (TCP/IP, DNS, DHCP, routing, switching, Wi-Fi)
Familiarity with virtualization concepts and VM operations
Experience interacting with or coordinating work through an MSP or outsourced IT provider
Strong communication skills and user-focused support approach
Ability to prioritize tasks effectively and follow issues through to resolution

Preferred Qualifications

Experience contributing to IT projects or operational improvements
Exposure to cloud platforms such as Azure or AWS
Familiarity with Microsoft Copilot or similar AI-assist tools
Certifications such as CompTIA Network+, Security+, or Microsoft Fundamentals (preferred but not required)

Soft Skills

Strong communication and collaboration abilities
Reliable and self-directed work style
Process improvement mindset
Ability to adapt to a growing and evolving company environment

What We Offer

Clear opportunities for career growth and advancement
A supportive environment that values open communication and teamwork
The ability to shape and influence internal IT processes as the company expands
Exposure to a wide range of technologies and hands-on project involvement

IT Support Engineer

About the Role

Skills

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