Field Desktop Support Tech- Bilingual in English and Korean
OSI Digital
- Location
- Onsite (Atlanta, GA)
- Compensation
- $40k - $70k/yr
- Employment
- Full-time
- Level
- Senior Level
Posted 1 day ago
About the Role
OSI Digital is a global business and technology solutions provider helping organizations transform and thrive in the digital economy. This role supports clients by delivering end-to-end technical solutions and strategic direction.
Skills
Desktop Support
Troubleshooting
M365
Windows
Active Directory
Ticketing Systems
Networking
Hardware Configuration
Software Installation
Imaging
Customer Service
Bilingual
Korean
English
Communication Skills
Full job details
Field Desktop Support Tech- Bilingual in English and Korean
Location: Atlanta, GA - 5 days onsite
Responsibilities:
Experience:
Location: Atlanta, GA - 5 days onsite
Responsibilities:
- Desktop support experience- troubleshooting, configuration, software installation
- Experience with ticketing system
- Review onboarding requests, review tickets and document issues
- Adept at M365, Windows, Active Directory, ticketing systems
- Provide troubleshooting and support to end users on a variety of issues- incidents and problems
- Provide technical assistance to the customer (Examples)
- Password reset
- Account information
- Case number information
- Adobe Reader issues
- Brower issues
- Technical computer issues
- Internet connectivity - Set up equipment for employee use
- Image computers using a variety of methods
- Install and perform minor repairs to computers and peripheral equipment within the office premises
- Strong networking skills- IDF/MDF, switches, routers, access point
Experience:
- Minimum 5 years of experience in software, hardware, and network
- Provide technical assistance for user questions/issues on Windows 10, newer OS along with Microsoft Office 2010 through Office 365, M365
- Experience with of Windows, M365, PC and Printer configuration
- Strong customer service skills, detail oriented, and deadline driven
- Strong communication skills and client interfacing skills
- Enthusiastic and willing to take initiative
- Bilingual in English and Korean is a must