IT Support Coordinator

POSITION OVERVIEW

The IT Support Coordinator is responsible for supporting the day-to-day technology needs of the Company. This position assists employees with computers, software, phones, printers, user accounts, internet connectivity, and other technology-related issues. The IT Support Coordinator also works with outside IT vendors when additional technical assistance is needed.

ESSENTIAL JOB FUNCTIONS

· Provide basic computer and technology support to employees.

· Set up computers, monitors, printers, phones, and other technology equipment.

· Troubleshoot basic computer, software, printer, email, internet, and telephone problems.

· Create and maintain employee email and system accounts as authorized.

· Assist with password resets and multi-factor authentication.

· Set up technology and system access for new employees.

· Disable system access and collect company technology equipment when employees leave the Company.

· Install approved software and routine system updates.

· Maintain an inventory of computers, phones, tablets, printers, and other technology equipment.

· Keep track of equipment assigned to employees.

· Assist with basic network and Wi-Fi troubleshooting.

· Support company telephone and voicemail systems.

· Assist employees with company-approved software and applications.

· Help maintain antivirus, cybersecurity, and other basic security protections.

· Report suspected phishing, malware, unauthorized access, or other cybersecurity concerns to management.

· Coordinate repairs and technical support with outside IT, telephone, internet, software, and equipment vendors.

· Assist with purchasing replacement technology equipment when approved by management.

· Maintain confidentiality of passwords, company information, employee information, and other sensitive data.

· Maintain basic documentation regarding technology equipment, accounts, vendors, and procedures.

· Perform other technology-related duties as assigned.

COMPLIANCE & PROCESS ADHERENCE

· Ensure adherence to company procedures, IICRC standards, and insurance guidelines

· Maintain confidentiality of customer and company information

· Support internal audits, reporting, and quality assurance processes

PREFERRED EXPERIENCE

Experience with the following is helpful but not required:

· Microsoft Windows

· Microsoft 365 and/or Google Workspace

· Computers and laptops

· Printers and scanners

· Wi-Fi and basic networking

· VoIP telephone systems

· Mobile phones and tablets

· User account administration

· Antivirus and cybersecurity software

· Cloud-based business applications

QUALIFICATIONS

· High school diploma or GED preferred.

· College degree is not required.

· Previous computer, technical support, or hands-on technology experience preferred.

· Basic knowledge of computers, software, email, printers, internet connectivity, and mobile devices.

· Ability to troubleshoot common technology problems.

· Ability to learn new software and technology.

· Good organizational and communication skills.

· Ability to work independently and prioritize technology issues.

· Ability to maintain confidential information.

SKILLS & COMPETENCIES

· Strong attention to detail and accuracy

· Ability to prioritize and manage multiple active jobs simultaneously

· Problem-solving and decision-making skills

· Team-oriented with the ability to coordinate across departments

· Ability to remain calm and effective in emergency response situations

WORK ENVIRONMENT

This position primarily operates in an office environment with frequent interaction with field personnel and customers. Occasional exposure to field conditions may occur when visiting job sites.

PHYSICAL REQUIREMENTS

The employee may occasionally be required to move, install, or connect computers, monitors, printers, and other technology equipment and may need to lift equipment weighing up to approximately 40 pounds, with assistance when appropriate.

Reasonable accommodations may be provided as required by applicable law.

CONFIDENTIALITY

The IT Support Coordinator may have access to confidential Company, employee, customer, financial, and system information. Such information may only be accessed when necessary to perform assigned job duties and must not be disclosed or used without authorization.

OTHER DUTIES

This job description is intended to describe the general duties and responsibilities of the position and is not an exhaustive list. Management may assign additional duties based on the needs of the Company.

WAGE & HOUR COMPLIANCE

This position is classified as non-exempt and is eligible for overtime pay in accordance with the Fair Labor Standards Act (FLSA). All hours worked must be accurately recorded and will be compensated in accordance with applicable federal and state laws and company policy.

BACKGROUND CHECK & EMPLOYMENT REQUIREMENTS

Employment in this position may be contingent upon successful completion of:

• A background investigation

• Motor vehicle record review

• Verification of employment history

• Verification of education and credentials

Employees operating a company vehicle or driving for company business must maintain a valid driver’s license and an acceptable driving record in accordance with company policy and insurance requirements.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Alford Enterprises Inc. is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, Georgia, Alabama, or Tennessee law.

AT WILL EMPLOYMENT STATEMENT

Employment with Alford Enterprises, Inc. is at-will, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or advance notice, subject to applicable law. Nothing in this job description or any other company document should be interpreted as creating a contract of employment.

DRUG FREE WORKPLACE

Alford Enterprises, Inc. maintains a Drug-Free Workplace in accordance with applicable federal and state laws. Employees and applicants may be subject to pre-employment, post-accident, reasonable suspicion, and/or other drug and alcohol testing as permitted by company policy and applicable law.

JOB DESCRIPTION DISCLAIMER

This job description is intended to describe the general nature and level of work performed by individuals assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. The company reserves the right to modify duties and responsibilities as business needs evolve. Employees may be required to perform other duties as assigned to support the needs of the organization.