IT Support & Auction Setup Technician

General Information:

Miedema Companies consists of 9 individual operating entities from multiple locations.

Job Purpose:

Miedema Asset Management Group is looking for a technically capable, dependable, hands-on IT Support & Auction Setup Technician to provide day-to-day technology support across our offices and live auction operations.

This position blends IT support, field technology, data entry and live auction support. The ideal candidate must be comfortable working with computers and technology but also willing to get out of the office, travel to our other locations and auction sites, and work in a variety of environments including barns, warehouses, trailers and outdoor auction sites.

One day may involve setting up a computer or troubleshooting a printer; another may involve photographing equipment, preparing auction technology, setting up networking or assisting with live streaming.

The right person should be technically comfortable, dependable, willing to learn, good with people, and not afraid to troubleshoot problems or get their hands dirty.

This position reports to AJ Jager, the Director of Technology & Business Systems Administrator, and will take on additional responsibility as knowledge and experience develop.

Skills/Qualifications Required:

• Highly developed sense of integrity and commitment to customer satisfaction
• Ability to communicate clearly and professionally, both verbally and in writing
• Pleasant, professional, patient and friendly attitude and appearance
• Strong attention to detail and communication/listening skills
• Technically comfortable and able to learn new hardware, software and systems
• Ability to troubleshoot and provide technical support for computers, laptops, mobile devices and other technology
• Strong problem-solving skills and a willingness to troubleshoot issues independently
• Proficient with Microsoft Office, Outlook, Teams, Internet browsers and other common computer applications
• Comfortable working with both hardware and software
• Organized, punctual and dependable
• Ability to work independently after training and know when to escalate an issue
• Willingness to travel between company locations and auction sites as needed
• Comfortable working in offices, warehouses, barns, trailers and other field environments
• Comfortable climbing into and around tractors, construction equipment and other machinery at auction sites for lot setup
• Willingness to perform hands-on work, including moving, setting up and troubleshooting technology equipment
• Willingness to work a flexible schedule and occasional overtime when needed, including Saturday auction days
• High School Diploma or GED required; college or technical education preferred

Preferred / Additional Skills:

• Experience providing IT or technical support
• Experience with networking and basic network troubleshooting
• Experience with Microsoft 365 administration or troubleshooting
• Experience with Apple/iPad devices
• Experience with audio/video or live-streaming technology
• Photography with iPhones and basic photo editing experience
• Experience with auction software or other business software

Duties will include, but not limited to:

IT Support

• Set up, replace and troubleshoot computers, workstations, printers and mobile devices
• Provide basic Microsoft 365, Teams, Outlook, software and account support
• Maintain equipment inventory and prepare or replace hardware
• Provide first-level troubleshooting for phones, cameras and other technology
• Perform basic network cabling and equipment installation
• Follow up on IT support requests and escalate issues requiring higher-level support

Live Auction & Field Support

• Travel to company locations and auction sites as needed
• Assist with lot setup, photography, catalog preparation, data entry and video uploads
• Prepare, transport and set up auction technology and networking equipment
• Assist with live-streaming technology
• Troubleshoot basic technology issues at auction sites

Technology Projects

• Maintain equipment and technology inventories
• Organize and standardize technology equipment
• Maintain documentation for recurring IT and auction technology tasks
• Assist with technology and process-improvement projects
• Assist with auction software testing and learn the system as a backup resource

Training will include, but not limited to:

• Extensive overview of the Miedema Companies and potential job shadowing within various departments and locations
• Use and functionality of our auction websites and platforms
• Use and functionality of our internal software systems
• Hands-on training with company IT systems, equipment and technology
• Attending a Miedema Live & Online Equipment & Real Estate Auction setup and sale
• Visiting Repocast.com locations
• Visiting an Orbitbid.com auction site
• Hands-on training with auction technology, networking and live-streaming equipment
• Training and job shadowing with the Director of Technology & Business Systems Administration

Schedule & Compensation:

Full-time, Monday–Friday position with occasional Saturday work for live auctions. Overtime is expected to be limited and primarily associated with scheduled auction days.

$20–$23 per hour, depending on experience and qualifications