IT Support Analyst
SouthernCarlson, Inc.
- Location
- Onsite (Muscle Shoals, AL)
- Employment
- Full-time
- Level
- Mid Level
Posted 6 days ago
About the Role
SouthernCarlson is a leading distributor of construction and packaging tools, fasteners, and supplies, committed to building strong customer relationships and providing exceptional service. This IT Support Analyst role is crucial for maintaining end-user technology environments and supporting store-level infrastructure.
Skills
Windows 11
Active Directory
Office 365
Network Troubleshooting
Hardware Repair
Customer Support
IP Networking
WAN/LAN
Mobile Device Support
Data Backup
Technical Documentation
SLA Management
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) With Company Match
- Paid Time Off
- Holidays
Full job details
The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.
IT Support Analyst
šĀ Location: 635 Fairgrounds Road Muscle Shoals, AL 35661
š Ā Schedule:Ā Monday ā Friday | Daytime Schedule
š²Ā Compensation:Ā Hourly,Ā Based on experience
š Ā Schedule:Ā Monday ā Friday | Daytime Schedule
š²Ā Compensation:Ā Hourly,Ā Based on experience
About Us
SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. Since 1947, weāve built our reputation on reliability, integrity, and a commitment to helping our customers get the job done right.
Our success is driven by more than just products ā itās powered by our people, our relationships, and our dedication to providing unmatched service every day.
Our Core Values
At SouthernCarlson, our values guide how we serve customers, support our teammates, and grow our business.
š§Ā Provide Fanatical Service
We take ownership of every challenge and go above and beyond to exceed expectations.
We take ownership of every challenge and go above and beyond to exceed expectations.
ā”Ā Act With Urgency
We respond quickly and decisively ā because our customersā time matters.
We respond quickly and decisively ā because our customersā time matters.
š¤Ā Earn & Maintain Trust
Trust is earned through consistency, accountability, and doing whatās right.
Trust is earned through consistency, accountability, and doing whatās right.
šĀ Continuously Improve
We never stop learning, growing, and improving how we work.
We never stop learning, growing, and improving how we work.
Job Description
The position will be responsible for maintaining and supporting the end-user desktop and mobile environments including network devices, desktop and laptop PCās, printers, O365, mobile devices, and Active Directory services. This role will plan and deploy store level network infrastructure, desktop devices, and printers as required for migrations or new service locations. This role will also serve as an escalation point for the Help Desk and will participate in the afterhours / on-call support rotation schedule.Ā Must demonstrate the ability to work well with a minimal amount of supervision while possessing working knowledge of and experience with computer hardware, software, and peripheral devices in a diverse environment.
What Youāll Do
- Install, move, add, change, troubleshoot, and repair assets such as desktops, laptops, printers, scanners, basic network gear, and peripheral IT equipment
- Install, configure and troubleshoot Windows desktop operating systems such as Windows 11
- Take ownership of Level 1 customer requests and incidents, resolving on-site or through remote support to satisfaction and within established SLAs
- Configure workstations and laptops to operate within an enterprise environment to include network and application configuration, while adhering to security standards
- Perform and validate data backup and restoration processes for the enterprise
- Interact with other team members on identifying areas to improve administration and customer service
- Create and update documentation pertaining to technical processes and workflows
What Weāre Looking For
Required Certifications and Skills:
- Two - Three years' minimum experience installing, troubleshooting and repairing hardware and software on Windows-based desktops and laptops
- High School diploma, or GED
- Highly organized self-starter with strong capacity for critical thinking, engagement, and responsive communication
- Positive attitude with our team, our customers, and our business
- Exceptional customer support and communication skills, both verbal and written
Ā
Desired Certifications and Skills:
- Technical certifications in the desired technologies: A+, N+, MCP, MCDST, O365/Exchange
- Two yearsā minimum experience in a technical support role with Active Directory, DFS, DNS, DHCP, GPOās, Windows Desktop Operating Systems
- Two yearsā minimum experience understanding Exchange and/or O365 technologies in a public, private or hybrid topologies
- Two yearsā minimum experience working with WAN/LAN/Cloud network technologies and infrastructure devices (i.e. Routers, Switches, Firewalls, VoIP ā Cisco, WatchGuard, etc.)
- Possess a solid understanding of IP networking, mobile device support and proven assessment, design, planning
Why Youāll Love Working With Us
šĀ Consistent HoursĀ ā Daytime schedule, MondayāFriday, no weekends
š¤Ā Positive CultureĀ ā Team-oriented, respectful, and supportive environment
šĀ Career GrowthĀ ā We promote from within and invest in our people
š¼Ā Competitive Benefits, including:
š¤Ā Positive CultureĀ ā Team-oriented, respectful, and supportive environment
šĀ Career GrowthĀ ā We promote from within and invest in our people
š¼Ā Competitive Benefits, including:
-
Health, Dental, and Vision
-
401(k) with Company Match
-
Paid Time Off and Holidays
SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.