IT Support Analyst

Our client, a world leader in Semiconductors, is looking for an "IT Support Analyst" for Milpitas, CA 

Job Description:

We are seeking a customer-focused Computer Support / IT Support Analyst to provide onsite and remote technical support in a corporate environment. This role involves troubleshooting hardware and software issues, supporting conference room technologies, managing IT tickets, and maintaining IT documentation and inventory.

Key Responsibilities

• Provide onsite and remote technical support for desktops, laptops, and peripherals.
  
• Monitor and resolve ServiceNow (SNOW) tickets in a timely manner.
  
• Troubleshoot hardware, software, and basic network issues.
  
• Support Zoom conference rooms, video conferencing systems, and onsite events.
  
• Install, configure, and maintain computers, printers, and related equipment.
  
• Perform system maintenance, updates, virus scans, and hardware replacements.
  
• Maintain IT inventory and asset records.
  
• Set up and relocate workstations as needed.
  
• Document IT procedures, troubleshooting steps, and support processes.
  
• Provide basic end-user training and assist with IT projects as required.
  

Required Qualifications

• Hands-on experience providing IT support in a corporate environment.
  
• Experience supporting Zoom or video conferencing systems.
  
• Strong troubleshooting and customer service skills.
  
• Ability to communicate technical issues clearly to non-technical users.
  
• Familiarity with ITIL and ITSM best practices.
  
• Ability to work independently and manage multiple tasks effectively.
  

Preferred Qualifications

• 3+ years of IT support experience.
  
• Basic networking knowledge.
  
• Experience supporting Mac systems.
  
• Experience troubleshooting conference room technologies.
  
• Bachelor’s degree or equivalent experience preferred.
  
  

Our Company Benefits include: Healthcare, Paid Sick leave & 401k