IT Support Analyst
Shield
- Location
- Onsite (Midland, Texas)
- Employment
- Full-time
- Level
- Entry Level
Posted 2 days ago
About the Role
NetAscendant Solutions, a leading IT services provider in the Permian Basin, is seeking an IT Support Analyst to deliver on-site and remote technical support. This role focuses on resolving hardware, software, and network issues while ensuring exceptional customer satisfaction.
Skills
Windows Desktop OS
Windows Server
Mac OS
TCP/IP Networking
Microsoft Office
Mobile Device Support
Hardware Troubleshooting
Software Installation
Customer Service
Problem-Solving
Technical Documentation
Network Troubleshooting
Benefits
- 401(k)
- Health Insurance
- Paid Time Off
- Professional Development Assistance
Full job details
IT Support Analyst
Department: Managed Services
Employment Type: Full Time
Location: NetAscendant Solutions - Onsite
Description
NetAscendant Solutions, a leading IT services provider in the Permian Basin, is looking for an IT professional to assist in providing excellent on-site and remote support to its customers. This full-time position offers an excellent chance to learn and grow as an IT professional.
The successful candidate will be a high-performance team-player with strong integrity and excellent interpersonal skills. The candidate should have a thorough knowledge of software, hardware, and networks.
Please note: This is an onsite position based in Midland, Texas. To be considered for the role, candidates must be located within a reasonable commuting distance of NetAscendant's Midland office.
Key Responsibilities
- Provide on-site and remote technical support to clients, ensuring timely resolution of IT issues.
- Diagnose and troubleshoot hardware, software, and network-related problems across desktops, laptops, and mobile devices.
- Install, configure, and maintain operating systems including Windows, Mac OS, and basic Windows Server environments.
- Perform software installations, updates, and security patches according to company and client requirements.
- Support users with Microsoft Office applications, email configurations, and productivity tools.
- Manage and maintain network connectivity by monitoring TCP/IP configurations and troubleshooting network issues.
- Replace or repair computer hardware components such as drives, memory, and peripherals.
- Document support activities, resolutions, and system changes in the company’s ticketing or tracking system.
- Coordinate with senior engineers or vendors to escalate unresolved issues efficiently.
- Deliver exceptional customer service by communicating clearly, managing expectations, and ensuring client satisfaction.
- Stay current with evolving technologies, certifications, and IT best practices to continuously improve technical capabilities.
Skills, Knowledge and Expertise
- Strong knowledge of Windows desktop operating systems.
- Basic knowledge of Windows server operating systems.
- Basic knowledge of Mac OS.
- Basic knowledge of TCP/IP networking and troubleshooting tools
- Proficiency in using and supporting Microsoft Office.
- Experience supporting smart phones, tablets and other mobile devices.
- Experience installing software, patches, and updates on desktops and laptops.
- Experience in troubleshooting basic network, hardware, software, and printing problems.
- Experience in replacing hardware on desktops and laptops.
- Ability and desire to learn new skills.
- Passion for customer service.
- Excellent written and oral communication skills.
- Outstanding diagnostic and problem-solving skills
- Degree in Computer Science or relevant field preferred.
- Certifications (CompTIA A+/Network+, Microsoft Certified IT Professional, CCNA) preferred.
Benefits
- 401(k)
- Health insurance
- Paid time off
- Professional development assistance