IT Specialist- Manufacturing/ Supply Chain

Position Title

IT ERP – Supply Chain & Manufacturing Specialist

Department

Information Technology / Operations Systems

Reports To

Director of Information Technology

Location

Piney Flats, Tennessee

POSITION SUMMARY

The IT ERP – Supply Chain & Manufacturing Specialist is responsible for supporting, optimizing, and maintaining ERP systems and manufacturing-related business applications within a lithium battery separator manufacturing environment. This role serves as the primary functional and technical resource for supply chain, manufacturing, inventory, warehouse, and order management processes within the ERP system.

The position supports critical operational functions including MRP, planning, purchasing, procurement, customer order management, warehouse operations, barcode and scanner technologies, EDI integrations, item management, and business analytics. The ideal candidate will possess strong ERP knowledge, manufacturing systems experience, and the ability to partner cross-functionally to improve operational efficiency and data accuracy.

COMPANY CORE VALUES

Safety

• Follow all company safety procedures, IT security standards, and operational compliance requirements.
• Support secure and reliable ERP system operations that protect company data and manufacturing continuity.
• Promote safe technology practices related to warehouse systems, scanners, and manufacturing operations.
• Support operational and cybersecurity awareness initiatives.

Innovation & Continuous Improvement

• Identify opportunities to improve ERP functionality, automation, and operational efficiency.
• Support continuous improvement initiatives focused on manufacturing, supply chain, and warehouse optimization.
• Recommend technology enhancements that improve data visibility, reporting, and process consistency.
• Assist with implementation of new ERP capabilities, analytics tools, and operational technologies.

Teamwork & Collaboration

• Build strong working relationships with Operations, Supply Chain, Planning, Warehouse, Procurement, Customer Service, Finance, and Leadership teams.
• Collaborate cross-functionally to support ERP implementations, upgrades, and operational improvements.
• Provide technical support and guidance to end users across manufacturing and supply chain functions.
• Foster effective communication and teamwork throughout projects and daily operations.

Accountability

• Ensure ERP data integrity, inventory accuracy, and system reliability.
• Maintain ownership of assigned ERP projects, operational support activities, and implementation tasks.
• Deliver timely support and resolution of system issues and user requests.
• Follow company procedures, project timelines, and compliance standards consistently.

Integrity

• Maintain confidentiality and professionalism when handling operational, customer, supplier, and company data.
• Ensure transparency and accuracy in reporting, analytics, and ERP configurations.
• Demonstrate ethical decision-making and accountability in all responsibilities.
• Treat employees, suppliers, customers, and stakeholders with professionalism and respect.

ESSENTIAL DUTIES & RESPONSIBILITIES

ERP System Administration & Support

• Support implementation, configuration, maintenance, and optimization of NetSuite ERP systems.
• Serve as functional support resource for supply chain and manufacturing ERP modules.
• Troubleshoot ERP issues and coordinate resolution with internal teams and external vendors.
• Maintain ERP master data, workflows, item records, user access, and system configurations.
• Support ERP upgrades, integrations, testing, and system enhancements.

Supply Chain & Manufacturing Systems

• Support and maintain ERP functionality related to:
  • MRP (Material Requirements Planning)
  • Production Planning
  • Purchasing & Procurement
  • Customer Order Management
  • Warehouse Operations
  • Inventory Management
  • Item Master Management
  • Manufacturing Transactions
  • Barcode & Scanner Systems
  • EDI Integrations
• Support inventory accuracy and transaction integrity across operational systems.
• Assist with production scheduling, material planning, and procurement process improvements.
• Support operational workflows and process standardization initiatives.

Warehouse & Inventory Support

• Support warehouse systems, scanning technologies, and barcode processes.
• Assist with inventory management, cycle counts, and transaction accuracy.
• Support warehouse optimization initiatives and material flow improvements.
• Troubleshoot operational system issues impacting inventory or warehouse operations.

Order Management & Customer Support

• Support customer order processing and ERP transaction workflows.
• Assist with EDI transactions, integrations, and customer system connectivity.
• Support customer service teams with ERP-related order management issues.
• Ensure accurate and timely system processing of customer orders and shipments.

Analytics & Reporting

• Develop and maintain reports, dashboards, and analytics using:
  • NetSuite SuiteAnalytics
  • ERP Reporting Tools
  • Power BI
• Analyze operational and supply chain data to support business decisions.
• Create KPI dashboards and automated reporting solutions.
• Support leadership with operational reporting and data visualization.

Project Management & Continuous Improvement

• Participate in ERP implementation and operational optimization projects.
• Identify opportunities for automation and process improvements.
• Assist with SOP development, documentation, and user training.
• Support Lean Manufacturing and continuous improvement initiatives.

User Support & Training

• Provide ERP user support and troubleshooting assistance.
• Conduct end-user training related to ERP systems and operational processes.
• Develop training materials and process documentation.
• Support departments with system adoption and best practices.

OBJECTIVES

Safety Objectives

• Support secure and compliant ERP operations while following company IT and operational safety standards.
• Promote awareness of cybersecurity, warehouse technology safety, and system reliability best practices.
• Ensure ERP processes support operational compliance and manufacturing continuity.

Innovation & Continuous Improvement Objectives

• Identify opportunities to improve ERP automation, operational workflows, and reporting efficiency.
• Support implementation of new technologies related to warehouse operations, EDI, and manufacturing systems.
• Develop reporting and analytics solutions that improve operational visibility and decision-making.
• Contribute to continuous improvement initiatives that reduce manual processes and improve inventory accuracy.

Teamwork & Collaboration Objectives

• Build strong partnerships with Operations, Planning, Warehouse, Procurement, Customer Service, and Leadership teams.
• Support cross-functional ERP implementation and operational improvement initiatives.
• Promote effective communication and responsiveness when supporting users and project teams.
• Foster collaboration that supports operational efficiency and organizational success.

Accountability Objectives

• Ensure ERP configurations, inventory data, and operational reporting are accurate and reliable.
• Maintain ownership of assigned projects, support tasks, and implementation timelines.
• Deliver timely resolution of ERP system issues and operational support requests.
• Follow all company procedures, compliance requirements, and documentation standards consistently.

Integrity Objectives

• Maintain confidentiality and professionalism when handling operational and customer information.
• Ensure transparency and accuracy in all ERP transactions, analytics, and reporting activities.
• Demonstrate ethical decision-making and accountability in daily responsibilities.
• Support a culture of trust, professionalism, and operational excellence.

QUALIFICATIONS

Education

• Bachelor’s degree in Information Technology, Supply Chain, Operations Management, Business Systems, Computer Science, or related field preferred.
• Equivalent ERP implementation or manufacturing systems experience may be considered.

Experience

• 3–7 years of ERP systems experience in manufacturing or industrial environments preferred.
• Experience with NetSuite ERP implementation and support strongly preferred.
• Experience supporting supply chain, MRP, planning, procurement, inventory, warehouse, and manufacturing operations required.
• Experience with barcode systems, scanners, EDI, SuiteAnalytics, and reporting tools preferred.

Knowledge, Skills, & Abilities

• Strong understanding of ERP systems and manufacturing supply chain processes.
• Knowledge of MRP, inventory management, purchasing, warehouse operations, and order management workflows.
• Experience with barcode scanning systems, EDI integrations, and item master management.
• Strong analytical, technical, and problem-solving skills.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Strong communication and cross-functional collaboration skills.
• High attention to detail and commitment to operational accuracy.

CORE COMPETENCIES

• ERP Systems Knowledge
• Supply Chain & Manufacturing Systems
• Inventory Management
• Business Intelligence & Analytics
• Problem Solving
• Technical Aptitude
• Continuous Improvement
• Teamwork & Collaboration
• Accountability
• Attention to Detail
• Communication
• Project Management
• Integrity
• Customer Service Orientation

WORKING CONDITIONS

• Office and manufacturing environment exposure.
• Frequent interaction with ERP systems, warehouse technologies, and operational teams.
• Occasional support outside standard business hours during implementations or system upgrades.
• Limited travel will be required for training and project support to the Piney Flats, TN location.

WHY JOIN US

Join a growing leader in lithium battery separator manufacturing focused on innovation, sustainability, and operational excellence. This role provides the opportunity to support advanced ERP technologies, drive operational improvements, and contribute directly to the future of manufacturing and supply chain operations within the battery industry.