IT Specialist I

IT Specialist I

Location: Salt Lake City, UT

Department: Management Information Systems (MIS)

Travel: Required (seasonal, multi-state)

About Challenger School

Challenger School is a mission-driven educational organization focused on developing independent, productive thinkers. Our campuses rely on stable, well-documented technology systems to support classrooms, staff, and students across multiple states.

About the Role

The IT Specialist is a hands-on technical role supporting Challenger School campuses and corporate offices. This position combines help desk support, systems administration tasks, field installations, and technical documentation. The role requires comfort working both at a desk and on-site in classrooms, wiring closets, and offices.

This role is best suited for an IT professional who values clear standards, documentation, accountability, and problem-solving in a real-world environment.

Key Responsibilities

*End-User & Help Desk Support

- Provide Tier 1–2 support for Windows PCs, Office 365, printers, browsers, antivirus, and network access

- Support staff and faculty with both routine and complex technical issues via written and verbal communication

- Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner

- Escalate issues appropriately and document resolutions

*Systems & Desktop Management

- Install, configure, and maintain Windows desktop and server operating systems

- Assist with application deployment, updates, and configuration

- Support disk imaging operations and desktop configuration standards

- Perform workstation provisioning, replacement, and decommissioning

*Campus & Field Support

- Design, coordinate, and install computer labs and staff workstations

- Install and maintain peripherals, mobile devices, and phones

- Respond to assigned hardware trouble tickets and coordinate vendor repairs

- Support technology refresh projects across campuses

*Cabling & Physical Infrastructure

- Install and maintain voice and data cabling

- Use wire termination and testing tools

- Perform basic rack installation, cable management, and equipment mounting

*Documentation & Standards

- Create and maintain standard operating procedures (SOPs)

- Document system configurations and support processes

- Follow established MIS standards and contribute to continuous improvement

*Travel & Schedule Expectations

- Travel to Challenger locations in Utah, California, Nevada, Idaho, and Texas

- Approximately 3–4 months of travel per year, with heavier travel during summer

- Mileage and per diem reimbursement provided

- After-hours and weekend work required as part of assigned responsibilities

Required Qualifications

- Technical training or equivalent experience (A+ or similar)

- Experience supporting Windows desktop environments

- Working knowledge of Microsoft Office 365

- Understanding of basic networking concepts and troubleshooting

- Strong problem-solving, documentation, and communication skills

- Valid driver’s license and ability to travel

Preferred Qualifications

- Experience with disk imaging, endpoint management, or MDM tools

- Experience in education, nonprofit, or multi-site environments

- Familiarity with ticketing systems and asset management tools

Physical Requirements

- Ability to move freely in school and office environments

- Ability to lift and move IT equipment (up to approximately 40 lbs)

- Comfort working in classrooms, wiring closets, and equipment rooms