IT Helpdesk Specialist

About the role

If you’re passionate about helping people and solving technical challenges, this role might be the perfect next step in your IT career.

At Les Olson IT, you’ll be the first point of contact for our clients’ technical needs working across a wide variety of industries and environments. It’s a great opportunity to build hands-on experience, expand your knowledge, and make a real impact every day.

What you'll do

• Troubleshoot a wide range of technical issues, including software challenges, connectivity problems, hardware questions, and more. You’ll become a reliable resource clients can count on.
• Provide clear, personalized technical guidance by translating complex concepts into explanations that meet the user’s level of understanding.
• Deliver exceptional customer service through patience, active listening, and a commitment to helping each user feel supported.
• Build and maintain professional relationships with clients by understanding their environments, anticipating their needs, and responding with urgency and clarity.
• Strive for first-call resolution by applying strong technical insight, asking thorough questions, and identifying root causes instead of surface-level fixes.
• Document interactions, solutions, and follow-up steps with accuracy, ensuring seamless support across the team.
• Collaborate with internal teams, escalating issues when appropriate and sharing insights that improve processes.
• Continue developing your technical knowledge through hands-on learning and exposure to a wide range of technologies.

Qualifications

• At least 1 year of IT support experience, whether through a helpdesk role, desktop support, academic work, or hands-on practice.
• A proven commitment to excellent customer service and user support.
• Strong communication skills with the ability to translate technical information for non‑technical users while communicating clearly with IT professionals.
• Excellent organizational and multitasking skills, with the ability to prioritize and stay focused in a dynamic environment.
• Strong problem-solving abilities, including gathering details, diagnosing issues, testing solutions, and thinking critically to resolve challenges efficiently.
• Dependability, follow-through, and strong attention to detail to ensure tasks are completed accurately.
• Self-motivation and a desire to grow, with an ability to work independently and adapt to new technologies, processes, and responsibilities.

Benefits

• Paid Time Off
• Sick Days
• Paid Holidays
• 401k match + Pension
• Work-life Balance
• Full Medical, Dental & Vision + HSA
• Life Insurance
• Local Volunteer Opportunities