IT Specialist

IT Specialist
Boston, Massachusetts, United States

Who We Are: 
Boston-based company Piaggio Fast Forward Inc. (PFF) was founded in 2015 by the Piaggio
Group (the Italian manufacturer that created the iconic Vespa scooter). We are on a mission
to build technology products that move the way that people move. In order to bring products
to market today, PFF is solving the problem of robotic interaction with people in dynamically
changing environments. We’re innovators, neighbors and creators with a passion for local
living and pushing the limits on urban and business transportation . We support a sustainable
mobility ecology with healthy lifestyles, social connectivity and productive work environments
available to all, regardless of age or abilities.

The Role: 
Piaggio Fast Forward (PFF) is seeking a versatile, hands-on, and highly motivated IT
Specialist to serve as the primary technology resource for our growing organization. This role
combines end-user support, systems administration, cloud infrastructure management,
Cybersecurity, and network operations, making it ideal for a well-rounded IT professional who
enjoys wearing multiple hats. As the company's go-to technology expert, you will be
responsible for supporting employees across Windows, macOS, and Linux environments,
managing core business systems and identity platforms, maintaining network and cloud
infrastructure, and driving security best practices across the organization. The ideal candidate
is a proactive problem-solver who thrives in an autonomous environment, can effectively
manage competing priorities, and is comfortable translating complex technical concepts into
clear, user-friendly solutions.

What You’ll Do
 End-User Support: Act as the first and final point of contact for all IT requests.
Troubleshoot hardware, software, and connectivity issues for 60 employees across
Windows/Mac/Linux environments.
 Onboarding & Offboarding: Manage the technical setup for new hires (laptops,
accounts, access permissions) and securely offboard departing employees.
 Systems Administration: Manage and maintain our core platforms, including Microsoft
365 / Google Workspace, Active Directory/Entra ID, and cloud backups.
 Network & Infrastructure: Maintain local network equipment (firewalls, routers,
switches, Wi-Fi) and ensure maximum up-time and performance.
 Asset Management: Track and maintain the lifecycle of all company hardware (laptops,
monitors, mobile devices, printers) and software licenses.

 Cybersecurity & Data Protection: Enforce company security policies, manage
antivirus/EDR solutions, ensure regular data backups are running successfully, and
conduct routine security patching.
 Vendor Management: Act as the primary liaison with third-party technology vendors,
internet service providers, and software support teams.
 Led administration and optimization of multi-cloud environments utilizing AWS and
Microsoft Azure, improving system availability, enhancing security controls, and
streamlining infrastructure management.
 Manage enterprise user identity and endpoint administration, including device
provisioning, lifecycle management, and secure authentication through SSO, Okta, and
password vault solutions such as 1Password.
 

What you Bring
 Experience: 5+ years of experience in an IT Support, Systems Administrator, or IT
Generalist role (experience as a sole IT provider is a major plus).
 Technical Breadth: Strong working knowledge of Windows, macOS, and Linux
operating systems, network fundamentals including DNS, DHCP, VPNs, Wi-Fi, and
TCP/IP, corporate networking platforms such as Cisco Meraki and hardware, endpoint,
and peripheral troubleshooting. Hands-on administrative experience with Microsoft 365
/ Google Workspace, endpoint management tools (e.g., Intune, Jamf) and Cloud
platform.
 Problem-Solving: A logical and resourceful approach to diagnosing and fixing
unfamiliar technical issues independently.
 Communication: Excellent customer service skills with the ability to explain technical
fixes to non-technical staff in a friendly, approachable way.
 Organization: Strong ability to prioritize urgent help desk tickets while maintaining long-
term maintenance tasks.
 Experience administering and provisioning ERP platforms, such as Oracle NetSuite,
including user management, role-based permissions, workflow support, and system
configuration, is a plus
 Successful applicants will be asked to show proof that they can legally work in the U.S
 

We like you just the way you are.
Diversity fuels our innovation. Inclusion, belonging, equity, and neurodiversity drives our
best-in-class culture. We strive to create workplaces where everyone feels empowered to
share ideas, grow at their own pace, and work together towards a shared vision while
holding each other to a higher standard. For us, DEI&B is the only way forward.

Employment Eligibility Verification

Piaggio Fast Forward participates in E-Verify, an electronic employment verification
program operated by the Department of Homeland Security (DHS) in partnership with the
Social Security Administration (SSA), to verify the employment eligibility of newly hired
employees. Piaggio Fast Forward is an E-Verify Employer, and as such, the company will
provide the federal government with your Form I-9 information to confirm that you are
authorized to work in the United States.