IT SPECIALIST

About Us

We have earned a reputation for leading the industry in turnarounds, specialty welding, construction, pipe fabrication, and maintenance. Backed by a team of talented supervisors and craft professionals, we are prepared to tackle the toughest jobs for clients in the refining, chemical, petrochemical, renewables, and midstream industries.

Job Summary

The IT Specialist is responsible for delivering technical support and assistance for company-supported software applications, hardware, and related systems. This role involves diagnosing and troubleshooting technical issues while providing timely and effective solutions to end users.

 

Valued Additional Skills:

• Degree in related field with practical experience
• Previous experience in customer service or an IT support role
• Previous experience in network and server administration (preferred, but not required)
• Knowledge of Microsoft Azure service offerings

#REPCON

#EMCOR

Essential Duties & Responsibilities

• Respond promptly to technical support requests via phone, email, in-person, or electronic channels in a prompt, professional, and courteous manner
• Build and maintain strong working relationships with end users and team members
• Diagnose and solve IT security related action items from provided dashboard
• Accurately document all support requests, issues, and resolutions in the appropriate ticketing system
• Follow established IT procedures and contribute to the ongoing documentation and improvement of support processes
• Escalate complex issues to senior team members or appropriate technical resources when necessary
• Install, configure, and maintain desktop computers, laptops, tablets, desktop phones, printers, wireless devices, and access points
• Continuously develop skills in networking, server, and storage administration to enhance support capabilities

Qualifications

• Excellent written and verbal communication skills
• Strong customer service orientation with a proactive problem-solving mindset with the ability to explain technical concepts in clear, non-technical language
• Highly organized with the ability to effectively prioritize and manage multiple tasks and projects simultaneously
• Highly motivated, creativity in problem solving.
• Ability to work independently, manage multiple priorities, and maintain composure under pressure

• High-level PC troubleshooting skills (hardware diagnostics, component replacement, imaging, and deployment)
• Strong proficiency with Windows OS (client and server editions) – including installation, patching, Active Directory, and troubleshooting
• Advanced knowledge of Microsoft Office Suite and Microsoft 365 applications.
• Basic knowledge of network troubleshooting on various types of connections (satellite, hotspot, DIA, etc.)

Work Environment

• Schedule: Monday through Thursday 7:00 AM – 5:00 PM, Friday 7:00 AM – 11:00 AM
• After hours and weekend work may be necessary
• Primarily office-based desk work involving responding to support requests
• Travel required to support multiple offices and job sites, which may vary in connectivity and technical complexity

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.