IT Specialist

Description:

Provide technical assistance to computer system users. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Responsibilities:

• Provide training and support to the end user community and fellow team members on computer operations and other areas as needed.
• Maintain operating systems, backups, and server hardware.
• Liaise and provide assistance to other IT functional areas as needed..
• Respond to calls, email, and personal requests for technical support for the end user.
• Diagnoses system hardware, software, and operator problems.
• Recommends or performs remedial actions to correct problems based on knowledge of system operation.

Skills:

• Must possess excellent teamwork abilities; be able to consistently make intelligent decisions under pressure; possess good judgment, initiative and good attitude. Solid communication skills, strong critical and analytical thinking skills, and appreciation of diversity.
• Must speak English and Spanish fluently.
• Be able to maintain knowledge of standard concepts, best practices, and procedures within a particular field.
• Ability to communicate technical terminology to the user community in a way they can relate to and understand.
• Experience supporting Microsoft Office products and willingness to learn website content management tool for backup purposes and system management tools.
• Must know how to work with CISCO, VMWARE, DBA, Fortinet and/or CCNA Certification.
• Experience configuration of Microsoft and UNIX server platforms and network components, including Cisco switches and router.
• Strong troubleshooting skills.
• Experience setting up PCs and server hardware.
• Bachelor’s degree in computer science or related.