IT Specialist

IT Specialist

To help maintain the ’47 Brand infrastructure and related systems on a daily basis. Must provide timely feedback to all time sensitive issues in a professional structured manner. Provide technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance. The scope of responsibilities includes all locations of ’47 Brand including remote users and international locations. Reports into the Manager of Information Technology.

Software

• Assist in supporting all corporate applications
• Conduct monthly updates on all software; remote software as required
• Assist in maintaining an inventory of all software

Infrastructure

• Assist in maintaining corporate infrastructure, including network connectivity, internet access, e-mail, telephone, mobile devices, printers, faxes etc.
• Assist in installing and improving computer software and network equipment
• Assist in maintaining an inventory of all hardware and other IT components
• Assist in maintaining corporate network diagrams of all locations
• Perform new PC/Mac replacements in accordance with company standards

New Hire Procedure

• Conduct new hire set-up in all facets; computer, telephone, software, desk connections etc.

Help Desk

• Assist end users in resolving hardware and software issues in timely fashion
• Provides highest level of service to all employees
• Accurately log all requests in helpdesk system
• Provide weekly feedback to manager on project status and equipment needs

Qualifications

• 1-3 years’ experience in a similar IT role supporting at least 50 employees
• Excellent organizational skills
• Ability to work in a fast-paced environment and multi-task assignments
• Capable of working independently with little direction as well as part of a team
• Ability to work in and document trouble tickets with help desk system
• Proficient with MS Office, general networking, Active Directory/Exchange/O365, MACOSx, Windows 7 OS, Windows 10 OS
• Preferred knowledge with VLANs, IPSec, VPN, VMWare ESXi
• Demonstrated critical thinking and problem-solving skills
• Strong attention to detail