IT Specialist

Job Details: Job Location: Huntersville - Huntersville, NC, Position Type: Full Time, Education Level: Not Specified, Salary Range: Undisclosed, Travel Percentage: Approx. 10%, Job Shift: 1st Shift, Job Category: Information Technology, About KURZ Transfer Products KURZ Transfer Products is a global leader in surface finishing and decorative technologies. We provide innovative solutions across diverse markets, including automotive components, consumer electronics, product packaging, security applications, and brand protection.   With over 100 years of industry experience, KURZ combines cutting-edge design, advanced digital embellishment, and thin-film transfer technology with a strong commitment to sustainability. Operating internationally, we partner with customers worldwide to deliver high-quality, functional, and visually appealing surface finishes while driving continuous improvement and environmental responsibility. Role Overview The IT Support Specialist (Tier 1) serves as the organization’s first point of contact for all internal technical issues. This role focuses on initial triage, basic troubleshooting, ticket management, and user support across hardware, software, networking, and standard enterprise applications. The specialist provides both hands on and virtual assistance, supports employee onboarding/offboarding, and ensures users receive timely, accurate, and customer focused service. Operating within a multi warehouse environment, this position plays a key role in maintaining smooth daily operations by resolving common issues, escalating advanced problems to teams, and contributing to a reliable and user friendly IT experience. Resolve common issues related to hardware, software, basic network connectivity, and standard enterprise applications. Manage incoming IT tickets, calls, chats, and emails; perform categorization, impact assessment, and escalate when appropriate. Install, configure, and maintain computers, peripherals, mobile devices, and approved software. Support account provisioning, hardware setup, software deployment, and access removal during employee lifecycle changes. Manage user access across systems and applications following role based access control guidelines; basic administration in AD and SAP. Ensure issues are resolved to user satisfaction and maintain strong communication throughout the support process. Work with Security, Engineering, and Operations to ensure systems remain compliant and aligned with company policies. Assist with endpoint management tasks using tools such as SCCM, Ivanti EPM, and DUO, focusing on device health and compliance. Contribute to IT documentation, SOPs, and internal knowledge base articles to improve self service and Tier 1 efficiency. Identify recurring issues, suggest process improvements, and stay adaptable to new and legacy technologies. Additional task as required. Why Work at KURZ Transfer Products? At KURZ, you will be part of a globally recognized leader in surface finishing, design, and technology solutions. Our success is powered by talented employees who bring innovation, collaboration, and a commitment to excellence every day. We foster an environment where employees can build rewarding, long-term careers through professional growth, teamwork, and continuous learning. Compensation:  Pay: Based on application experience. Range may vary outside of post (if applicable) Total Rewards & Benefits: Highly competitive base pay structures Retirement benefit options (401k, 401k Match) Comprehensive physical and mental healthcare coverage Vision and Dental (company paid) HSA/FSA option Life Insurance (company paid base plan) Paid holidays and paid time off benefits  Referral Program Company Provided all PPA including but not limited protective eyewear and safety shoe allowances Employee Assistance Programs (EAP) for personal and professional support Climate-controlled manufacturing and administrative facilities   Equal Opportunity Employer (EOE) Statement KURZ Transfer Products is an Equal Opportunity Employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.   Qualifications: Skills and Abilities Strong troubleshooting skills across hardware, software, and basic network connectivity. Ability to manage and triage incoming tickets, categorize issues, and escalate appropriately. Proficiency in Active Directory user management and basic SAP access administration. Solid understanding of networking fundamentals (IP addressing, WiFi basics, VPN access). Excellent communication and customer service skills with a focus on user satisfaction. Ability to work independently, prioritize tasks, and collaborate with cross functional teams. High attention to detail, accuracy, and accountability in documentation and compliance. Adaptability in fast paced environments and willingness to learn new and legacy technologies. Proactive mindset toward process improvement and identifying recurring issues. Ability to take on new responsibilities that support team growth and organizational success.  Education and Experience High school diploma required; associate degree or relevant technical certifications preferred. 2 to 5 years of experience in an IT support or on premises technical environment. Experience supporting Windows OS, basic Windows Server concepts, and standard enterprise applications. Exposure to ERP Business systems. Hands on experience with identity and access management tools such as DUO. Experience using endpoint management platforms (SCCM, Ivanti EPM) for device setup and compliance. Familiarity with IT onboarding/offboarding processes, user provisioning, and asset setup. Experience supporting distributed or multi site environments.