Description

Miami Children's Museum is seeking a new IT Manager to join its team! The IT Manager is responsible for providing all IT support needs of the organization.

ESSENTIAL FUNCTIONS:

Serve as the first line of response for incoming queries and issues related to laptops, software, and other hardware supporting the museum.
Administrator for the organization’s CRM and related systems
Provide prompt responses and follow-up to staff seeking technical assistance through walk-ups, phone, or email.
Administer and support LAN, WAN, Wi-Fi, and cloud-based systems
Manage multiple support items concurrently, including troubleshooting technical issues, diagnosing and repairing faults, speaking with staff to quickly identify root causes, and providing timely, accurate customer feedback.
Administer and maintain the museum’s IT infrastructure, including servers, networks, Wi-Fi, firewalls, switches, phone systems, printers, and end-user devices.
Monitor outstanding problems and devise resolution methods; consult 3rd-party software and hardware vendors for resolution and replacement if needed.
Manage cybersecurity controls, including firewalls, antivirus, patching, access controls, and monitoring.
Conduct end-user training on IT capabilities as needed.
Maintain backup systems and disaster recovery processes, and test and document recovery procedures.
Contributes to the daily maintenance and operation of the museum’s infrastructure.
Manage user accounts, permissions, onboarding, and offboarding access across all systems.
Support audits, insurance reviews, compliance requirements, and IT-related documentation.

Requirements

Minimum of 7 years’ experience in providing wide-ranging IT support
Certifications evidencing wide-ranging expertise in IT hardware and software (CCNA, CompTIA Network+, CompTIA, Google IT Support, Google Cloud Professional, etc.)
Ability to work with minimal direct supervision and prioritize daily work for maximum institutional effectiveness.
Excellent oral and written communication skills.

DFWP/EOE