IT Manager - Applications

Job Posting End Date:

Worker Sub-Type:

Scheduled Weekly Hours:

The purpose of this position is to ensure that our customers have the appropriate application software to be effective and efficient and ensure that software systems are reliable and properly maintained. In addition, evaluate their information system needs, design solutions with them, coordinate interface development, data translation needs, system maintenance and enhancements. Manage projects including new system acquisition, development and installation. The work is performed under the direction of the CCITC Director.

Essential Duties and Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• General
  • Perform duties in a manner that is consistent with the CCITC core values.
  • Provide great customer service using strong written and verbal communication and interpersonal skills
  • Maintain, edit, use and safeguard from unauthorized access confidential information.
  • Effectively work as part of a team, take direction from others, share knowledge, and build consensus
  • Promote Process Improvement
    • Champion the need and benefit by utilizing a structured approach to business process improvement.
    • Identify improvement opportunities and manage improvement requests
  • Determine work priorities, work independently, and exercise initiative
  • Follow Change Management Practices as established by CCITC
  • Attend conferences, seminars and off-site training sessions as requested
  • Accept new responsibilities at any time

• Management of Assigned Personnel
  • Manages assigned personnel
  • Implements the organization’s performance management program. 
    • Regular positive and constructive feedback about performance
    • Coaching and mentoring staff           
    • Providing written mid-year and annual performance reviews 
    • Identifies training needs and annual goals for each staff member  
    • When necessary, implements a performance improvement plan for staff failing to meet standards 
  • Recommend transfers, promotions, discipline, discharge, and salary increases as appropriate
  • Recruits, interviews, selects and trains new hires and promotions
  • Provides training and instruction; plans, coordinates, assigns and reviews work; maintains standards; approves leave;
  • Ensures that staff receive additional specialized training necessary for them to perform at a high level in application management, process improvement, project management and relationship partner responsibilities as defined per their job description.
  • Assigns priorities and sets strategy for staff consistent with CCITC strategy
  • Sets and maintains schedules.
  • Maintains standards
  • Explains and enforces policies, procedures and guidelines.

• Management Team
  • Works with other managers and analysts to recommend technology solutions for CCITC and its customers.
  • Supports a positive work culture and a strong sense of teamwork within CCITC.
  • Participate in management meetings.  Provides input on issues within the organization including organizational planning and goals setting.
  • Communicates effectively and in a timely manner with the Director and colleagues

Minimum Training and Experience Required to Perform Essential Job Functions

Bachelor's degree in MIS or other Information Technology degree preferred.  At least three years’ experience as an analyst within an IT organization providing business analysis and applications support.  A combination of education and experience that provides equivalent knowledge, skills and abilities will be considered.

Project management experience; Project Management Professional certification desired.

Experience managing the development of complex interfaces between multiple vendors desired.

Additional Qualifications:

• Requires the ability to effectively communicate orally and in writing with City, County and NCHC personnel, department heads, computer consultants, vendor representatives, CCITC staff and the general public.
• Requires the ability to act as a lead person
• Requires the ability to persuade, convince, influence, train and monitor, in favor of a desired outcome. Ability to advise and provide interpretation regarding the application of policies, procedures and standards to specific situations
• Requires the ability to solve complex problems and perform root cause analysis without assistance.
• Requires ability to learn new technologies with limited guidance
• Requires adaptability and flexibility to keep an open mind regarding new ideas and ways of doing things.  Is willing to consider alternative interpretations or ways of looking at the situation. 
• Requires initiative to set high standards of performance for self and others. 
• Requires the ability to make decisions and take action that have beneficial impact by evaluating information in order to come up with sound conclusions and recommendations.
• Requires understanding of object-oriented design principles

Compensation: 

Starting salary is $108,534.40 - $116,875.20 annually

Application deadline July 13,2026

Also provided is a comprehensive employee benefits package including health and dental insurance and income continuation and life insurance, paid leave, holidays, deferred compensation, flexible benefit program, and Wisconsin Retirement System.

SELECTION PROCEDURE:

Selection of the successful candidate may be made by assessment of experience and education, criminal record check, data-entry test; oral interview; review of references, written background inventory, and other appropriate job-related selection procedures.  All applicants will be notified as to the status of their application.

CCITC reserves the right not to fill this position based on applications received, staffing needs and other open positions. 

SPECIAL ACCOMMODATIONS:

CCITC will make arrangements to furnish appropriate auxiliary aids and services where necessary and reasonable to afford an individual with a disability the opportunity to participate in the recruitment process. Please notify the CCITC office or phone (715) 261-6710 to request special accommodations prior to the application deadline.

NOTICE TO APPLICANTS:

Wisconsin Statutes, Sections 19.36 (7), 64.09 (5), and 64.11 (7) require public employers to treat the following items as a public record: Each applicant’s application, records, recommendations and qualifications except as provided in Section 19.36 (7), Wis. Stats. that allows the identity of an applicant to remain confidential if the applicant requests in writing that the CCITC not provide access to this information.

If you choose not to have this information become a public record, you must make such a request in writing to the City County IT Commission If you become a finalist for the position, your identity may be disclosed as required by law.