IT Manager

Job DetailsJob Location: 1900 Chicago Ave Minneapolis MN 55404 - MINNEAPOLIS, MN 55404Position Type: Full TimeEducation Level: Associates DegreeSalary Range: $73,725.00 - $92,156.00 Salary/yearJob Shift: DayJob Category: Information TechnologyDo you know, you have the power to change the course of someone’s life? Avivo employees do this every day, and we want you to join the team. At Avivo, our employees work with utter commitment to their clients, embracing the full person, believing in the dignity of all people. Why This Role Matters Behind every life‑changing service at Avivo is technology that simply works — reliably, securely, and seamlessly. As the IT Manager, you are the person who makes that possible. In this hands‑on, high‑impact role, you’ll keep Avivo’s technology running across multiple sites, ensuring staff have the tools they need to serve clients effectively. From troubleshooting issues to partnering on larger infrastructure initiatives, you will be a trusted resource who makes technology approachable, responsive, and mission‑aligned. Even better — Avivo is a 32‑hour work week organization, giving you the opportunity to do meaningful, high‑impact work while maintaining balance and sustainability in your career. What You’ll Do Serve as the primary point of contact for staff technology support across all Avivo locations Troubleshoot and resolve issues related to Microsoft 365, Teams, Outlook, SharePoint, hardware, phones, and connectivity Coordinate with external IT partners for ticket escalation, projects, and system improvements Set up, deploy, and maintain computers, phones, and equipment for new and existing staff Manage user accounts, permissions, and access in Active Directory, Entra ID, and Microsoft 365 Monitor systems performance and provide first‑level support for networks, VPNs, and connectivity issues Maintain accurate inventory of IT equipment, licenses, and systems documentation Support cybersecurity efforts, including MFA, endpoint protection, and HIPAA compliance practices Translate technical information into clear, accessible language for staff at all levels Contribute to a secure, responsive, and user‑focused technology environment that supports Avivo’s mission QualificationsWhat You Bring Associate degree or higher in Information Technology, Computer Science, or related field OR equivalent experience with a minimum of 3 years of hands‑on IT support At least 3 years of experience in a hands‑on IT role, including end‑user support and equipment deployment Strong working knowledge of Microsoft 365, Windows systems, and account administration Experience troubleshooting hardware, software, and basic network connectivity issues Ability to communicate technical concepts clearly to non‑technical users Experience coordinating with IT vendors or managed service providers (preferred) Familiarity with cybersecurity practices and HIPAA‑regulated environments (preferred) Strong organizational skills and ability to manage multiple priorities Commitment to providing excellent, patient, and people‑centered support Valid driver’s license, reliable transportation, and ability to travel between Avivo sites What We Offer 32‑hour full‑time work week Medical Health Plan Health Savings Account (HSA) Nice Healthcare: offers chat, video visits and in-home primary care visits Dental plan Dependent Care Flexible Spending Account (FSA) Basic Life/AD&D & Voluntary Life/AD&D Long term disability Option to purchase critical illness, accident insurance and short-term disability 401(k) Plan 10 Paid holidays & generous PTO How to Apply Submit your application online through Avivo’s Careers page at Avivomn.org. Qualified candidates will be contacted for next steps. Early applications encouraged as interviews are rolling. Make a Difference with Avivo. Avivo will begin participating in E-Verify effective July 1, 2025. Avivo will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, or genetic characteristics.