IT Help Desk Manager

Job DetailsJob Location: Mission Support Center - Atlanta, GA 30318Position Type: Full TimeEducation Level: Bachelor's degreeSalary Range: $65,000.00 - $75,000.00 Salary/yearTravel Percentage: Up to 50% Job Category: Nonprofit - Social ServicesDo you feel called to work in a Christian Ministry? Do you want to work where you make a difference in the lives of others?   Join us at the Atlanta Mission, where we make a difference in the lives of over 1000 men, women, and children every day by providing food, shelter, clothing, counseling, vocational and spiritual guidance. We get to witness radical life transformations.   The IT Help Desk Manager at Atlanta Mission, is responsible for the overall delivery, stability, and support of Atlanta Mission’s technology environment, including hardware, network, and end-user systems. This role leads the Helpdesk team, ensures high-quality technical support, and maintains reliable and secure systems that support mission operations across all campuses.    Essential Duties & Responsibilities  Oversee IT systems including network infrastructure, endpoints, and user access.  Ensure reliable operation of hardware, software, and connectivity.  Manage Microsoft 365, Azure AD, and endpoint environments.  Oversee RMM tools, patching schedules, and system monitoring.  Support ERP and mission-critical systems.  Coordinate with vendors for support and procurement.  Lead and manage Helpdesk Level 1 and Level 2 staff.  Monitor ticket performance and improve service delivery.  Serve as an escalation point for complex issues.  Maintain documentation and knowledge base resources.  Implement cybersecurity practices including MFA and endpoint protection.  Support MDR/EDR tools and security monitoring.  Oversee backup and disaster recovery processes.  Assist with IT projects and system improvements.  QualificationsYou will uphold the following Christ-centered values:  Humbly Serve: You strive to live, Love and Lead like Jesus  Faithfully Steward:  You honor and wisely use the time, talent and treasures that God has provided  Courageously Innovate:  You are driven towards excellence, you continuously learn, adapt and improve  Joyfully celebrate:  You intentionally appreciate and recognize all that God is doing in and through all the stakeholders of Atlanta Mission.  Strength in Unity:  You embrace God’s desire for oneness and kingdom-focused unity.    Position Requirements   Bachelor’s Degree preferred or equilvalent experience.  Strong leadership and team management skills  Strong troubleshooting and technical knowledge  Experience with Microsoft 365 and networking  Ability to communicate technical concepts clearly  Strong organizational and prioritization skills  Commitment to mission and service    Physical Requirements:    Must have the ability to remain in a stationary position (standing, walking and sitting)   Must be able to communicate accurate information  Must be able to occasionally lift and/or carry up to 10lbs    Environmental Job Requirements:  Occasionally exposed to outdoor weather conditions during events  Moderate noise as in a business office environment  Lower exposure to communicable disease as described by OSHA    Special Job Requirements:  This position requires travel to several Atlanta Mission campuses in Metro Atlanta and Northeast GA.   What we Have to Offer You & Your Family Employee Benefits: Retirement Savings with Matching Contribution Medical Insurance Dental & Vision Insurance Employer Paid Benefits: 10 Paid Holidays 1 Mental Health Day/year Life Insurance Short-Term Disability Travel Assistance Program Employee Assistance Program (EAP) Medical Concierge Spiritual & Professional Training & Development